Customer Service Representative - Support Specialist - Hybrid

Job Summary

Provide front‑line support for business clients with 50–999 employees, helping them solve issues, answering questions, training users, and ensuring high client satisfaction. Your primary goal is to act as the first point of contact and uphold the company’s service reputation.

• Resolve client issues through phone and written communication.
• Answer questions and provide timely, clear solutions.
• Train users on company technology and best practices.
• Maintain accurate, detail‑oriented documentation of interactions.
• Work within a metrics‑driven call center environment, meeting daily targets.
• Build rapport and trust with clients, maintaining professionalism in every interaction.

• Strong customer service, communication, and writing skills.
• Proficiency in troubleshooting and typing.
• Technical skills relevant to the client’s technology stack.
• Comfortable working in a metrics‑driven call‑center setting.
• Excellent written and verbal communication skills.
• Ability to shorten learning curves and comprehend complex client needs.

• Contract to Hire
• Location:
  
  Tempe, AZ
• Schedule:
  
  Monday‑Friday day shift, 8:00 am–5:00 pm, with one work‑from‑home day per week after training.
• Pay: $22.00 / hour
• Final date to receive applications:
  June 19, 2026

• Medical, dental, and vision coverage
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan – pre‑tax and Roth contributions available
• Voluntary life and AD&D for the employee and dependents
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off/leave (PTO, vacation, sick leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.