Clerk II

Level Of

Experience:

Entry Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Position: Clerk II

Location: Tempe, AZ

Duration: 8 Months

Total Hours/week: 40.00

Shift: 1st Shift

Client: Medical Device Company

Job Category: Admin/Clerical

The Capital Systems & Services Coordinator is responsible for managing the customer experiences related to client reusable products. This position maintains the day-to-day activities of receiving and processing service requests, loaner/replacement logistic management, and capital inventory movements.

• Receive and process incoming requests via phone, email, and/or fax.
• Accurately document all alleged deficiencies and the requested service on client reusable capital equipment within the electronic service platform system.
• Assign IMDRF Annex A failure codes to assist service centers with root cause evaluation/investigation.
• Make complaint determination and assess reportability on all reported issues.
• Record and document information received from customers and client employees into the service platform and complaint management systems.
• Research capital equipment ownership and contract status using JD Edwards ERP system and AS400 contracts application.
• Research capital equipment service history using legacy Track Wise and Service Max service platforms.
• Initiate and process equipment loaner/replacement movements with the ERP system.
• Coordinate loaner/replacement requests, packaging materials, and return labels for small packages and large crate shipments.
• Perform follow‑up calls to customers, client employees, and service depots for the return and repair of equipment.
• Maintain privacy and confidentiality of patient records and private information.
• Comply with all local BD quality policies, procedures, and practices, applying sound Quality Assurance principles.

• Effective communication skills, written and verbal.
• Proficient in Microsoft Office Suite, Document Management (Master Control), Enterprise (JDE/SAP), AS400 Active Contracts system, Trackwise Complaint Management System, and Trackwise CESC/Service Max service platforms.
• Attention to detail.
• Software application skills.
• Good organizational and problem‑solving skills.
• Ability to work in cross‑functional teams.
• Customer Service skills and ability to effectively communicate with customers.