Customer Service - Product Recall Associate
Job in
Tempe, Maricopa County, Arizona, 85285, USA
Listed on 2026-06-18
Listing for:
MillenniumSoft Inc
Full Time
position Listed on 2026-06-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Job Description & How to Apply Below
Position
Customer Service
- Product Recall Associate
- Urgent Need
Tempe, AZ
Duration3 Months Contract
Total Hours per Week40.00
Shift1st shift – Must be able to work shifts ranging from 5:00am - 5:00pm AZ time Monday thru Friday and an occasional Saturday if business needs dictate
Essential Job Functions- Determines requirements by working with sales force and customers
- Utilize JD Edwards ERP system / database to record activities and research information
- Handle Recall Process from start to finish
- Document all transactions
- Provide support and assistance to the outside sales force
- Handle requests for returned product
- Complete transactions for Return Goods, Trade-outs
- Respond to inquiries by clarifying desired information; research, locate, and provide information; escalates unresolved issues
- Fulfill requests by clarifying desired information; completing transactions; forwarding requests
- Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Written Communication, Critical Thinking Skills, Building Relationships, People Skills, Interpersonal Savvy (Team Orientation), Problem Solving, Multi-Tasking
- Extreme attention to detail
- Ability to be flexible in work schedule, including a willingness to work overtime as needed
- Positive and Professional attitude
- Proficiency in Microsoft Excel required
- Proficiency in Microsoft Office Suite (Windows, Outlook, Word, IE)
Position Requirements
10+ Years
work experience
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