Support Specialist​/Call Center

Candidate Support Specialist/Call Center

Russell Tobin is seeking several motivated and customer-focused associates to join our client's fast-paced call center team supporting the hiring process for a global e-commerce organization. In this role, you will help candidates navigate the hiring journey, remove technical barriers, conduct virtual pre-hire appointments, and provide outstanding support through inbound and outbound communication channels.

• Location:
  
  Working on site in Tempe, AZ
• Pay Rate: $18.00 - $18.30 per hour, depending on experience
• Duration: 6-month contract with possibility of extension
• Schedule:
  
  40 hours per week, 4 x 10-hour shifts
• Shift Options:
  Wednesday-Saturday or Sunday-Wednesday
• Shift
  
  Hours:
  
  8 hour shift between 5:00 AM - 6:00 PM Arizona Time (assigned 4 days with a 10-hour shift)
• Training
  
  Schedule:
  
  Monday-Friday, 8:00 AM - 4:30 PM MST. Attendance during training is mandatory.

• Take ownership of candidate contacts and ensure each inquiry is resolved with urgency, accuracy, and a high level of customer satisfaction.
• Handle inbound and outbound communications with candidates via phone, email, chat, and SMS.
• Conduct virtual pre-hire appointments and assist candidates with completing hiring requirements.
• Troubleshoot and resolve technical or process-related issues that may prevent candidates from advancing to their first day.
• Communicate clearly and professionally in both written and verbal formats.
• Support continuous improvement efforts by identifying trends and sharing candidate feedback.
• Manage daily tasks independently from start to finish while meeting productivity and quality expectations.
• Complete administrative duties and other tasks as assigned based on business needs.

• Strong customer service and communication skills.
• Ability to multitask and thrive in a high-volume call center environment.
• Excellent problem-solving skills and attention to detail.
• Comfortable using multiple systems and communication platforms simultaneously.
• Ability to work independently and manage time effectively.
• Prior call center, customer support, recruiting, or administrative experience is a plus.

• Adaptability in a fast-paced environment.
• Strong empathy and customer-focused mindset.
• Ability to create positive candidate experiences.
  
  Commitment to helping candidates successfully complete the hiring process.

If you are passionate about helping others, enjoy problem-solving, and thrive in a dynamic support environment, we encourage you to apply for this exciting opportunity.

Equal Employment Opportunity:
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment:
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations:
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:
Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.