Office Specialist Senior

The Office Specialist, Senior – Passport Acceptance Agent provides administrative support to the university’s Passport Services operations and ensures compliance with U.S. Department of State regulations. This position provides front-line customer service, maintains accurate records and oversees application processing. The candidate must demonstrate a high degree of professionalism, accuracy, and confidentiality while performing essential duties.

Applicant must be eligible to work in the United States. ASU will not be a sponsor for this position.

• High School Diploma and three years of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

• Experience working at a Passport Acceptance Facility or with federal compliance programs.
• Familiarity with university systems, financial transactions, or public service environments.
• Communicating in a multi-cultural setting and experience working with various populations.
• Bilingual (English/Spanish) is highly desirable.
• Ability to clearly communicate to perform essential functions.
• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to walk or travel moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

• Successfully complete U.S. Department of State Passport Acceptance Agent training and maintain certification.
• Evaluate and verify passport applications for completeness and accuracy in compliance with federal guidelines.
• Accept payments for passport services and ensure accurate transaction recording.
• Capture passport‑compliant photos as part of the application process.
• Maintain a secure and up‑to‑date log of clients served and processed.

• Serve as a primary point of contact for client inquiries related to passport applications, documentation, fees, and timelines.
• Perform other duties as assigned.

• Knowledge of policies, procedures, and terminology of assigned function. Knowledge of supervisory practices and principles. Skill in effective communication, both verbal and written. Skill in the operation of a variety of office machines.
• Must be a U.S. citizen to meet the U.S. Department of State's requirements for passport acceptance agents.

$20 per hour

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.