Customer Service Representative

Position: Customer Service Representative-HIRING ASAP
Job Title:

Customer Service Representative

Job Description

This fully onsite Customer Service Representative role supports both customers and a team of Field Service Engineers, playing a key role in daily operations and ensuring a consistently high level of service. You will manage client communications, coordinate logistics, and provide administrative support that helps keep field operations running smoothly within a collaborative, growth-oriented team.

Responsibilities

* Serve as a primary point of contact for customers, delivering prompt, professional, and courteous support.

* Support Field Service Engineers by coordinating schedules, communicating updates, and ensuring they have accurate information for their assignments.

* Handle client-facing communications, including responding to inquiries, resolving issues, and providing status updates.

* Use SAP to enter, update, and maintain customer and service-related data accurately and efficiently.

* Utilize Service Now to log, track, and manage service requests, tickets, and workflow activities.

* Perform data entry and administrative tasks to support day-to-day operations and maintain organized records.

* Work with Microsoft Office, including Excel, to organize information, prioritize tasks, and track key operational details.

* Assist with logistics coordination to ensure smooth service delivery and timely support for customers and field teams.

* Collaborate with a small, tight-knit team to share information, support colleagues, and contribute to continuous improvement.

* Prioritize multiple tasks effectively, ensuring deadlines are met and customer expectations are managed appropriately.

Essential Skills

* 2+ years of experience working with SAP in a customer service or operations environment.

* 2+ years of experience using Service Now or a similar service management platform.

* Proven client-facing experience, with the ability to communicate clearly and professionally.

* Strong customer service and customer support skills, with a focus on responsiveness and problem-solving.

* Ability to organize and prioritize tasks effectively, particularly using Excel to manage and track work.

* Proficiency in Microsoft Office, including Excel and other common applications.

* Accurate data entry skills and attention to detail in administrative work.

* Ability to work effectively in a service-oriented environment, supporting both customers and internal field teams.

Additional

Skills & Qualifications

* Experience in a service-focused role supporting field operations or technical teams.

* Comfort working with multiple systems and tools, including SAP, Service Now, and Microsoft Office.

* Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.

* Excellent written and verbal communication skills for customer and internal communication.

* A collaborative mindset and willingness to support colleagues in a small, growing team.

* Interest in professional development and internal growth within a larger organization.

Work Environment

You will work in a great office environment with a small, family-like team of approximately 11 employees, with plans to grow to around 20 at this location. The organization operates within a larger company that emphasizes driven values and supports internal development. This is a fully onsite position, working Monday through Friday with typical hours of either 8:00 a.m. to 4:30 p.m. or 9:00 a.m. to 5:00 p.m. You will use technologies such as SAP, Service Now, and Microsoft Office daily to support customer service and field operations in a collaborative and supportive setting.

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $21.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax…