Customer Resolutions Specialist

WHY WE WILL LOVE YOU

"You care about making a positive impact. You understand greatness requires thinking differently. An inclusive work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. If you want to contribute, grow, and share your uniqueness, join our team and start a better life for yourself."

• Resolve customer issues by collecting pertinent information, informing customers of options, and finding an acceptable resolution.
• Resolve customer issues with urgency while balancing the needs of the customer and the IKEA store, Customer Support Center, operational procedures, and costs.
• Collaborate with our Store partners, service providers, and installation providers to satisfy customer issues and to ensure customer standards are met or exceeded.
• Provide customers with a forum to express their concerns and react in a professional and empathetic manner.
• Maintain accurate records of customer resolutions and follow‑through; negotiate credits and/or discounts based on Return policy/incident and coordinate the return of merchandise with the customer.
• Create and support reporting of Customer Resolution metrics to ensure KPIs are being met.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co‑workers and customers.

At IKEA it’s all about our customers, and in Customer Relations we build and retain long‑lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that works together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.

We’re a bunch of people who are truly passionate about people!

JOB TYPE:
Full time, Permanent

HOURS:

38‑40 hours per week
PAY RANGE: $19.96 – $28.20 per hour based on relevant work experience

• Generous paid time off, holiday and sick time
• Wisely Pay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• Kinder Care tuition discount
• Retirement and bonus plans
• Co‑worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work a minimum of 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.