Call Center Representative

Job Title:
Customer Support Administrator

Location:
Tempe AZ

Pay Rate: $17-$18/hour

Sun
- Wed 6:30am to 5pm

Wed
- Sat 5am to 3:30pm

Wed
- Sat 6:30am to 5pm

This is an in-person role, located in Tempe, AZ.

The Call Center team is looking for talented associates that are eager to support our call center helping candidates get hired by Client. Call Center associates are the key experts in getting candidates to their first day with Client, they also remove technical barriers in the hiring process, relieving local HR teams from providing applicant support, standardize candidate messaging, and collect actionable data on candidate issues.

They would be performing virtual pre-hire appointments with candidates and helping with some inbound and outbound contacts.

You will be responsible for inbound and outbound contact initiatives with candidates in our call center, providing top-tier experience, and resolving complex problems which are preventing candidates from advancing to their first day  will excel in quick turnaround times, problem-solving skills, eliminating barriers, and most importantly, successfully hiring Clients employees.

• Take ownership of candidate contacts ensuring that each contact is accepted and resolved with a high degree of urgency and satisfaction
• Interacting with candidates over email, chat, phone, or SMS to handle escalations/referrals
• Communicate effectively in both verbal and written form.
• Participation in the continuous improvement of the overall hiring process
• Manage and own daily tasks from start to finish
• Perform administrative tasks as necessary
• Additional tasks as needed per business needs

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.