Collections Coordinator, Customer Service

Quick Facts

• Compensation: $17.75/hr plus monthly performance bonuses
• Onsite:
  Tempe, AZ
• Schedule:
  
  Fixed 40 hours/week - Regular, predictable attendance required
• No Sundays
• One night per week (12PM-8PM)
• Every 4th rotating Friday (9AM-7PM)
• Every 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week

• Manage a portfolio of auto loan accounts and reduce delinquency.
• Contact customers to understand intent and ability to pay.
• Maintain positive relationships while collecting on past-due balances.
• Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts).
• Follow state and company guidelines in a fast-paced environment.
• Accurately document all contacts, outcomes, and follow-up in GLS systems.
• Meet or exceed assigned goals and business plan objectives.
• Maintain electronic records and support additional assignments or special projects as needed.

• High school diploma or equivalent.
• Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.
• Strong judgment and discretion with highly sensitive and confidential information.
• Ability to build cross-functional partnerships and maintain positive customer relationships.
• Active listening skills; comfortable probing and asking targeted questions to gather information.
• Strong verbal and written communication with internal and external customers.
• Team player who can adapt in a fast-paced, changing environment.
• Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new systems.
• Excellent organization and attention to detail; able to manage multiple priorities.
• Commitment to GLS core values and key competencies.

• This role is phone- and computer-based, requiring the employee to be seated for extended periods.
• Frequent speaking and close visual work, including reading data, screens, and documents.

• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment

Base Salary: $17.75 - $17.75 an hour

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)