Customer Service Representative Tempe, AZ

Customer Service Representative

We are looking for a Customer Service Representative to join a mortgage services team in Tempe, Arizona. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, communicating clearly, and working in a fast-paced onsite environment. In this role, you will support borrowers with account-related questions while building foundational experience within the mortgage and financial services industry.

Responsibilities:

• Respond to incoming customer calls related to mortgage accounts, including payment activity, escrow matters, and general loan questions.
• Place outbound calls to borrowers to discuss overdue payments and provide appropriate account support.
• Deliver attentive, solutions-focused service while addressing a high volume of customer interactions each day.
• Record call details, account updates, and customer conversations accurately within internal systems.
• Apply company policies, regulatory expectations, and service standards consistently during every interaction.
• Take part in paid training, guided shadowing, and ongoing coaching to strengthen product knowledge and call handling skills.