Customer Care Specialist

Customer Care Specialist

As a Customer Care Specialist for Esler Companies – Renewal by Andersen you will play an integral role for our Customer Service team. You will act as a point of contact post-installation for customers throughout the lifecycle of their project to improve the customer experience.

Responsibilities:

• Contact all customers post-installation to ensure installation went smoothly and provide a path forward for any post-install issues or concerns, providing consistently excellent customer experience.
• Manage back-end aspects of projects to ensure first time completion within provided timelines.
• Close out projects with customers by next business day upon completion to collect feedback for recognition or improvement.
• Based on this feedback, relay customer information as needed to other departments involved while following up on the customer's behalf. Provide feedback to sales and production management as needed.
• Solicit online reviews from customers using, but not limited to, closeout calls, survey results, etc. via phone conversations and email.
• Scan service orders and confirmation into the correct customer's electronic file.
• Other duties as assigned.

Qualifications:

• Customer service experience or equivalent knowledge and skills.
• Experience in a sales environment with a background in securing repeat/referral business with the proven ability to build rapport.
• BA/BS degree or equivalent job experience is required. Customer relations/business management background is preferred.
• Proficient in MS Office Suite, Excel, email, PCS, iPad functions and any other basic computer functions.
• Excellent communication and organizational skills to follow through with customer resolution.

Benefits:

• Medical, dental, and vision insurance
• Teammate assistance plan
• Tuition reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid time off
• Company paid holidays
• Paid volunteer time
• And more!

Pay $23 - $24 hourly.

Empowered to be extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.