Home Visit Coordinator; Spanish & English - Bilingual

Home Visit Coordinator (Spanish & English
- Bilingual)

Are you a compassionate professional with a passion for helping families navigate care? Total Care Connections is looking for a dedicated and relationship-driven Home Visit Coordinator (Spanish & English
- Bilingual) to join our growing team. If you excel in client communication, assessments, and guiding families through the care process, we'd love to meet you!

About the Position:

As the Home Visit Coordinator (Spanish & English
- Bilingual), you will be the first point of contact for new clients and families seeking care. Your role is essential in ensuring a smooth, supportive, and informative admission experience—from the initial inquiry to service start. This position requires a blend of client-facing communication, fieldwork (SUP visits and assessments), and administrative coordination.

Essential Duties:

• Conduct SUP visits, assessments, and home evaluations to ensure client safety and care readiness.
• Serve as the primary point of contact for new client inquiries, providing warm, knowledgeable guidance.
• Build meaningful relationships with clients, families, and referral partners.
• Collaborate with our scheduling and care teams to ensure seamless onboarding and care transitions.
• Maintain accurate and thorough documentation of assessments, client needs, and care plans.
• Communicate regularly with internal teams to support successful service delivery.
• Participate in weekend on-call or scheduled weekend duties as needed.
• Provide exceptional customer service to every client and family interaction.

Key Requirements:

• Spanish & English bilingual proficiency (required).
• Experience in home care, healthcare, caregiving, or client-facing service roles preferred.
• Strong interpersonal and communication skills with a compassionate, client-centered approach.
• Comfortable conducting in-home visits, SUP checks, and assessments.
• Organized, detail-oriented, and capable of handling sensitive information.
• Ability to work collaboratively across multiple teams.
• Professional, positive, and solutions-oriented attitude.
• Willingness to work weekends as part of the role.

Benefits Include:

• Competitive Pay
• Health/Dental/Vision Insurance
• 401K Plan
• Long-term and Short-term Disability
• Life Insurance
• Generous PTO and Paid Sick Leave
• Paid Pregnancy and Parental Leave (up to 6 weeks and 2 weeks, respectively)
• Access to the Total Care Employee Relief Fund
• Continued Training and Career Growth Opportunities
• The opportunity to make a meaningful difference in the lives of seniors and their families

Ready to Make an Impact?

Join Total Care Connections and become part of a compassionate, mission-driven team dedicated to exceptional care. Your work will help guide families through some of their most important decisions—while making a lasting difference every day.