Payroll Specialist

ADP is hiring a Payroll Solutions Specialist
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Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world‑class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will join a high‑performing team in ADP’s Human Resources Outsourcing department that provides support and guidance in response to a wide variety of payroll and tax‑related questions and issues presented by Client Payroll Administrators. You carry the weight of ADP’s service reputation and client satisfaction in your hands.

Every day, you will utilize multiple tools and resources to develop accurate, comprehensive, and friendly responses to clients’ inquiries regarding payroll practices and tax considerations. The nature of what you do every day will not change – your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client.

There will be no shortage of new questions you’ll receive, which will keep things interesting, and our top‑ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics‑driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud.

Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

• Respond to client questions regarding our payroll and benefits products and provide application and product navigation support. Support activities can include data maintenance, set up, configuration changes for multiple options (e.g., Vacation/Paid Time Off, Special Calculations, Time and Attendance schedule, 401k, and more) and new feature set up requests (e.g., Group Term Life, Health Savings Account, direct deposit calculations, Benefit Accruals, etc.).
• Assist clients with payroll processing and solve any issues that may arise. Assist clients with tax changes for understanding, conduct research, and follow‑up as needed. To ensure timely and accurate payroll and tax processing, provide timely communication to the correct parties for any updates, changes, or client issues. Monitor Tax Registration Services via a report once the client is live and verify all jurisdictions are active.
  
  Use online tools in your daily role to do your job.
• Act as a trusted advisor to your clients and provide consultative support and recommendations on product optimization during status calls and other interactions.
• Provide quarterly and year‑end support, resolving issues in partnership with clients that surface in error prevention notices. Determine corrections and generate details on changes needed for processing additional payroll.
• Work on complex projects, including calculation updates, special reports, tax amendments, company set up, troubleshooting, and more. Research historical data, determine adjustments, and use online tools to make corrections.
• Collaborate with internal teams (401k, Flexible Spending Accounts, Tax, etc.) and possibly third‑party vendors to identify and resolve issues and ensure that these services meet client expectations. Escalate issues when necessary and communicate status and resolution to the client. Share upcoming changes that could impact them and address their concerns. Create and update standard client documentation.

• At least two years of experience, OR
• Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem‑solving abilities…