Customer Service Specialist

Customer Service Specialist

Our client, a leading organization in the financial services industry, is seeking a dedicated Customer Service Specialist to join their team. As a Customer Service Specialist, you will be part of the Customer Support Department supporting client interactions and ensuring excellent service delivery. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a proactive attitude, which will align successfully within the organization.

Location:

Tempe, AZ

• Participate in or support low complexity initiatives within Customer Service.
• Review basic or tactical issues, policies, or procedures related to low-risk tasks and deliverables.
• Receive guidance from supervisors while exercising judgment within defined parameters.
• Provide accurate information to client personnel in Customer Service.
• Develop understanding of organizational policies, procedures, and compliance requirements.

• Minimum of 6 months of experience in Customer Service, Financial Services, or Contact Center roles, or equivalent experience through work, training, military service, or education.
• Strong communication and interpersonal skills.
• Ability to follow instructions and exercise sound judgment.
• Proficiency in basic computer applications and customer support tools.
• Availability to work in-office in Tempe, AZ, with a schedule of three days in the office (Tuesday-Thursday) and WFH on Monday and Friday.

• Opportunity to gain valuable experience in a dynamic environment.
• Potential for contract extension and possible conversion to full-time employment.
• Work in a collaborative and inclusive team setting.
• Supportive management committed to your professional growth.
• In-office training during the first month to ensure your success.