Management Intern

Administrative Support Assistant 2 Non-Exempt

Job Family:
Administrative Support

Time Type:
Part time

Max Pay – Depends on experience: $20.00 USD Hourly

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile

Summary:

Provides routine administrative support to a department or group of professionals in support of department goals.

Pay: $20 Per Hour

The Management Intern for the Residence Hall Front Desks create a welcoming and inclusive environment that helps to enhance student and community development. The MI is responsible for the supervision, management, and operations of the Residence Hall Front Desks in the area of assignment. Collaborating with other MIs, Community Directors, Area Directors and Associate Directors, the MI's train and mentor their staff, to provide outstanding customer service, support student connection, safety and security within the community and offer residents a wide array of community resources.

The MI is expected to role model leadership, and must possess a passion for working with undergraduate and graduate student students in a Residential Community setting. Due to the 24/7 nature of the position and the expectation for serving after-hours and on weekends in a rotation with other Residence Hall Front Desk MIs, living in an on-campus furnished apartment is a condition of this position.

This is a 20 hour per week position, primary hours should be during business hours, with flexible days and hours based on community needs. The duration of employment for this position is based on the academic year. For this year, employment dates are approximately June 1, 2026, through May 30, 2027. An additional one-year extension may be offered contingent upon an annual review.

Working Environment:

• Professionally represent department/program
• Live in university provided apartment
• Sit or stand for prolonged periods of time
• Work collaboratively across various departments within the University as well as with various populations and groups
• Develop and deliver presentations to groups
• Use computers effectively – including inputting, reviewing, and retrieving information, extended periods of viewing screen, using mouse and keyboard
• Use critical thinking to make decisions and/or analyze data
• Manage crisis situations and student behavioral issues in a professional and emotionally stable manner
• Research, develop, implement, and assess programs
• Supervise students and student staff
• Communicate effectively to perform essential duties
• Walk throughout campus for meetings or events, regardless of weather

Essential Duties:

• Provide exceptional customer service to all residents, guests and community members
• Recruit, interview, hire, train, and supervise student staff desk assistants
• Participate and/or coordinate and troubleshoot the check-in/out process for residents at all points of each semester, and as directed by supervisors
• Help manage keys as directed by University Housing staff, and direct supervisor
• Perform weekly audits of keys, ISAAC access cards, and equipment to ensure that all procedures are performed correctly and maintained consistently by their Desk Assistant (DA) staff
• Gain and maintain knowledge of hall, desk, and University Housing procedures and policies (key policies, room transfers, LARs, check-in/out procedures, etc.)
• Implement, train and coordinate the necessary parts of all University Housing process, procedures and protocols as directed by other University Housing staff and direct supervisor
• Document, educate and resolve situations using a performance improvement model
• Complete all required ASU employee online trainings; hold Desk Assistant staff accountable for completing all required ASU employee online trainings in a timely manner.
• Assist in the coordination and training of all new Desk Assistants and provide "refresher" training sessions for desk staff as needed and coordinated with direct supervisor
• Create and…