Customer Service Representative

Customer Service Representative Overview

Position is a contract role for roughly two months. It serves as the official online bookstore for high schools across the country. Duties include answering customer questions about products or the ordering process, addressing complaints related to orders, and providing end‑user support. CSRs will use email, phone, and instant messaging to communicate with customers. Successful CSRs will be problem solvers, quick learners, and empathetic to customer concerns.

• Communicate with clients, schools, and customers via phone and email.
• Handle high volume of email; roughly 30% of the day will be phone calls, rest will be email and research.
• Data entry and order processing.

• At least 1 year of call center experience.
• Able to type 35 wpm.

• Must be able to work any schedule Mon–Sat (two days off) between 8:00 am – 7:00 pm.
• Must be willing to work a 2‑month contract role.

Contract to Hire position based out of Tempe, AZ.

Pay range: $20.00 – $20.00 per hour.

Benefits for this temporary role may include:

• Medical, dental & vision
• Critical illness, accident, and hospital
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
• Life insurance (voluntary life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation or sick leave)

Fully onsite position in Tempe, AZ.

Position anticipated to close on July 10, 2026.

TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

For all positions located in the city and county of San Francisco, we will consider qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use AI tools to support parts of our hiring process. Final decisions are made by our hiring team. By applying, you acknowledge that your application may be reviewed using AI tools.