Customer Success Manager II, SMB

Revolution Parts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart.

If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.

As a Customer Success Manager II, SMB, you will manage a portfolio of small and mid-sized dealership accounts, helping customers maximize the value of their Revolution Parts investment. You will serve as a trusted advisor to dealership stakeholders, driving customer retention, engagement, adoption, and growth through proactive account management and data-driven recommendations. This role requires strong communication skills, business acumen, analytical thinking, and the ability to effectively manage a large portfolio of customers while delivering a consistent customer experience.

At Revolution Parts, we expect team members to actively use modern tools — including AI-powered systems — to improve decision-making, productivity, and quality of work.

• Using AI tools responsibly to accelerate research, analysis, documentation, and problem-solving
• Exercising strong judgment around data privacy, accuracy, and ethical use
• Continuously learning and adapting as AI capabilities evolve

Proven examples of using AI to improve outcomes in prior roles is expected.

• Manage a portfolio of SMB dealership accounts and maintain regular customer engagement through scheduled outreach and business reviews.
• Build strong relationships with dealership stakeholders, including Parts Managers, eCommerce Managers, Fixed Operations Directors, and General Managers.
• Analyze account performance and provide recommendations to improve sales, conversion rates, customer experience, and overall platform performance.
• Conduct account reviews focused on customer goals, business performance, and growth opportunities.
• Identify customer risks and proactively execute retention and recovery plans.
• Develop and maintain account success plans to drive customer adoption and long-term value.
• Partner with Consulting, Marketing, Support, Product, and Sales teams to resolve customer issues and improve customer outcomes.
• Identify opportunities for additional services, marketing investments, and program adoption that support dealership growth.
• Maintain accurate and timely documentation of customer interactions, opportunities, and action plans in Salesforce.
• Utilize AI tools to generate meeting summaries, customer communications, action items, account insights, and workflow efficiencies.

• Education:
  
  Bachelor’s degree in a relevant field preferred (or equivalent practical experience).
• 3+ years of experience in Customer Success, Account Management, or a related customer-facing role.
• Experience managing a portfolio of customer accounts.
• Strong written and verbal communication skills.
• Ability to analyze data and provide actionable recommendations.
• Experience conducting customer-facing meetings and presentations.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Ability to work independently while collaborating effectively across teams.
• Experience using CRM platforms such as Salesforce or similar systems.

• Automotive dealership experience.
• eCommerce or digital marketing experience.
• SaaS customer success experience.
• Experience with Google Analytics, Looker, Excel, or reporting platforms.
• Familiarity with AI productivity tools and workflow automation.

• Consistently maintain customer engagement across their portfolio.
• Drive customer retention and reduce churn risk.
• Identify and execute growth opportunities within assigned accounts.
• Translate data into actionable business recommendations.
• Maintain strong customer…