Senior Complaints Coordinator – FDO Escalations – Fraud Account Management Investigations Solutions
Job in
Tempe, Maricopa County, Arizona, 85285, USA
Listed on 2026-07-14
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Responsibilities
- Provide best‑in‑class customer service
- Advocate for customers and problem‑solve to deliver solutions
- Handle complaints and escalated situations
- Investigate customer concerns and create process improvements
- Guide associates in resolving customer issues
- High school diploma, GED or equivalent certification
- At least 3 years of customer service or call center experience
- At least 1 year of Google Suite or Microsoft Office experience
- At least 1 year of Fraud or Disputes experience
- At least 4 years of customer service or call center experience (preferred)
- At least 1 year experience working in the financial industry (preferred)
- At least 1 year of escalated call experience (preferred)
Position Requirements
10+ Years
work experience
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