Inbound Pharmacy Call Center Rep

Customer Service Representative

Customer service representative working in a call center environment. Handling inbound calls and some follow up calls. Answers calls and questions on prior authorization, general questions and some confidential information. Great customer service with high level attention to detail. Entering information accurately. Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity. Utilize multiple systems and programs to track information and update communication with customers.

Call center, Customer service, computer literacy

Call center, Customer service, computer literacy

1 year of call center within recent employment tenure of 1 year in jobs. Candidates must have the following – no jumpy resumes (client will not approve jumpy resumes) – at least a year of high volume call center experience in last 2-3 years – typing at least 30wpm – computer knowledge and skills. There are the tests to use in IKM Typing Test – One Space Version (1min) 30 WPM Call Center – Telephone Skills 75% minimum.

Additionally in IOI:
Ask candidates to describe situations to the following to screen for systems and navigation: – "Tell me about a time you had to use several computer systems during a customer call." – "Describe how you learned a new CRM or data entry system." – "How do you ensure accuracy while entering information in a fast-paced call center, using multiple systems?"

Entry Level

This is a Contract to Hire position based out of Guadalupe, AZ.

The pay range for this position is $21.00 – $21.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: – Medical, dental & vision – Critical Illness, Accident, and Hospital – 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available – Life Insurance (Voluntary Life & AD&D for the employee and dependents) – Short and long-term disability – Health Spending Account ( HSA ) – Transportation benefits – Employee Assistance Program – Time Off/Leave ( PTO, Vacation or Sick Leave)

This is a fully onsite position in Guadalupe,AZ.

This position is anticipated to close on Jul 17, 2026.

TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.