Customer Support Specialist – Tempe, AZ

Overview

Allied Wire and Cable (AWC), a GCG Company, is currently seeking Customer Support Specialists to join our Customer Support team!

Do you thrive in a fast-paced, business-to-business environment where collaboration and communication are keys to success? Do you take pride in delivering exceptional customer experiences? If so, AWC's Customer Support team could be your next career home!

As an AWC Customer Support Rep, you will work collaboratively with internal partners to provide a best-in-class support for customers across the division. You will onboard new customers and manage day-to-day customer activities such as customer orders, and post-sale transactions to ensure customer satisfaction.

If you are looking for an opportunity to apply your excellent customer service and communication skills and exceptional order management capabilities, apply now!

After the initial training period has concluded, this role offers a hybrid work schedule consisting of 3 days per week in office and 2 days per week from home. Candidates will be working out of our office in Tempe, AZ.

• Onboard all new customers
• Respond to all customer inquiries with a sense of urgency and first contact resolution
• Run order reports and work with customers to manage appropriate expectations and proactively resolve problems
• Actively participate in opportunities to improve individual knowledge of the company, products, markets, and systems
• Use continuous improvement methodology and internal and external resources to enhance customer experience and drive process efficiency
• Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved
• Work toward and contribute to the success of all individual and team goals/metrics
• Support phone coverage as needed
• Perform other duties

• 2+ year of Customer Service / Support experience, preferably within a business-to-business environment
• High School Degree or Equivalent required;
  Bachelor’s Degree preferred
• Proficiency with the Microsoft Office suite
• Ability to work effectively under pressure in a deadline driven environment
• Professional verbal and written communication and listening skills
• Ability to communicate with a diverse population of people
• Ability to work in a team environment
  
  Ability to think critically and analyze issues based on data

• Competitive hourly pay
• Comprehensive Health Coverage
  :
  Multiple medical plan options (CDHP and PPO) to get you the coverage you need
• Robust Financial Security
  :
  Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans
• Generous Time Off
  : PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs
• Wellness & Support Programs
  :
  Employee Assistance Program (EAP), wellness incentives, and telehealth access
• Extras That Matter
  :
  Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and  protection for peace of mind
• An employee-centric company that values and truly appreciates our most important asset:
  You!

Allied Wire & Cable was founded in 1987 and acquired by GCG in 2021. We are a market-leading, value-added distributor of wire and cable-based connectivity and industrial automation solutions. We proudly serve the industrial OEM, factory automation, communications, and building technology markets.

At GCG, our mission is to power, connect, and automate our world. With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe. We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates and the communities we serve.

GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All…