Client Liaison

• Responsible for the intake and resolution of inquiries, issues, and/or general service requests related to the Client’s employee benefits package
• Partner with various stakeholders such as client employees, the payroll department, human resources, benefits department, managers, and other personnel
• Master knowledge of the Client’s in force Sun Life benefits and integrate knowledge into benefit plans, internal processes, and products
• Manage and resolve all inquiries, issues, and concerns
• Coordinate with relevant stakeholders to ensure accurate processing of employee benefits
• Assist with benefit claims submission and monitor claim progression
• Participate in various Client team meetings to answer questions regarding Sun Life’s benefits

• Bilingual fluency in Spanish
• Bachelor’s degree (preferred)
• Minimum of 3+ years of related work experience
• Ability to navigate and demonstrate sensitivity as a Sun Life employee dedicated to the Client’s worksite
• Thorough experience administering disability and absence
• In-depth knowledge of group insurance products/processes
• Deep understanding of the leave of absence process, including eligibility requirements, documentation, and coordination with other benefits
• Excellent customer service skills and superior written and oral communication skills
• Strong self-motivation, adaptability, and initiative while supporting team efforts
• Ability to work with a diverse range of people and handle difficult customer service situations
• Strong understanding of systems and technology, including proficiency in Microsoft Office programs

Demonstrates expertise in employee benefits administration, including group insurance products and the leave of absence process, while providing exceptional customer service and effective communication. Bilingual in Spanish, with strong adaptability and self-motivation to support diverse client needs.

• Bilingual Fluency In Spanish
• Employee Benefits Administration
• Group Insurance Products Knowledge
• Customer Service Skills
• Microsoft Office Proficiency

• Employee Benefits Administration
• Group Insurance Products Knowledge
• Leave Of Absence Process
• Disability And Absence Administration
• Claims Submission And Monitoring

• Excellent Customer Service Skills
• Superior Written And Oral Communication Skills
• Strong Self-Motivation
• Adaptability
• Initiative

• Employee Benefits
• Client Stakeholder Coordination
• Inquiries Resolution
• Service Requests Management
• Sun Life Benefits Knowledge

• Microsoft Office Programs