Call Center Representative

We’re seeking for an energetic, people-first Call Center Representative to join our team! If you enjoy helping others, solving problems, and making someone’s day a little easier, this could be the perfect fit for you. Every call is an opportunity to create a positive experience for our members while working alongside a supportive team that values collaboration, growth, and great service.

As a full-time, in-office team member, you’ll connect with members by phone, answer questions, provide solutions, and help deliver the outstanding service our members count on every day.

• Be the friendly voice our members can rely on by handling inbound and outbound calls
• Help resolve questions and concerns with professionalism, empathy, and efficiency
• Update and maintain accurate member information in internal systems
• Identify member needs and provide helpful solutions and guidance
• Work closely with teammates to improve processes and create exceptional member experiences
• Use bilingual or multilingual skills, if applicable, to better support our diverse membership

• Previous call center or customer service experience preferred
• Strong communication and people skills
• Proficient with computers including Microsoft Office, data entry and multitasking
• Outbound calling experience is a plus
• Positive attitude with the ability to work both independently and as part of a team
• Someone who enjoys helping people and thrives in a team-oriented environment

• Full-time, in-office position
• Monday through Friday
• 8-hour shifts (start times may vary)
• No weekends or holidays — enjoy your evenings and weekends off!

• 401(k)
• Medical, dental, and vision insurance
• Paid time off
• Paid sick time
• Paid Holidays
• On-the-job training and growth opportunities