Scheduler, Customer Service​/HelpDesk

Scheduler

As a Scheduler for Esler Companies – Renewal by Andersen you will interface with customers and installers directly to schedule the window and door installation. You'll also be answering incoming calls, making outbound calls, maintaining the flow of correspondence between the installer and customer.

Responsibilities:

• Scheduling – This task is to get customers scheduled that have purchased a Renewal by Andersen project.
• Answering inbound and outbound telephone calls to schedule installation appointments.
• Assisting installation and production team with office tasks and customer service.
• Accurately and timely reporting reflecting daily/weekly activities.

Qualifications:

• Considerable experience in high volume customer service atmosphere
• High School Diploma or equivalent
• Ability to meet strict deadlines
• Excellent oral and written communication skills
• Keen eye for detail
• Time management skills
• Computer proficiency-Microsoft Excel and Outlook
• Objectivity, professionalism and maturity
• Flexibility and demonstrated ability to adapt well in a changing environment
• Accurate, efficient and proven data entry skills

Benefits:

• $75/month cell reimbursement
• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Pay $20 - $23 hourly plus performance based bonus potential.

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.