Customer Care Specialist

The Customer Care Representative is responsible for ensuring seamless communication and coordination between customers and the internal teams, enhancing customer experience through proactive communication, and providing exceptional customer service. This role requires a detail-oriented and organized individual who can efficiently manage project logistics, act as the primary point of contact for customers, and ensure all customer inquiries and concerns are addressed promptly.

The Customer Care Representative will strategically align crews based on material availability, maintain proactive updates with customers, and lead the project to successful completion. This role demands excellent communication skills, strong organizational abilities, and a customer-centric approach to ensure high levels of client satisfaction and project success.

Daily tasks include but not limited to;

Act as the primary liaison between customers and internal team members by managing all incoming phone calls, voicemails, and emails

Perform daily notes audits to ensure accurate and comprehensive work order documentation

Create and maintain accurate customer records

Ensure proactive communication for next day work order appointments, and follow up on communications from previous day Coordinate and communicate internal and external inquiries effectively to drive project execution

Drive the project forward by efficiently scheduling crews based on material availability across the valley

Submit warranty documentation to manufacturers to resolve work orders on behalf of clients

Conduct collection calls and take payments over the phone as needed

Complete assigned training modules to stay updated with industry best practices and company protocols

Perform all duties while providing excellent customer service, ensuring a positive experience for all customers.

Technical Experience Requirements:1-3 years of experience in project coordination/management, customer service, or business administration

Experience in the construction industry or landscaping is preferred

Bachelor’s degree in Business Administration, Project Management, or related field preferred

Demonstrate entry-level computer skills, including proficiency in email communication, Microsoft Word & Excel, data entry, and navigating project management software

Strong attention to detail and ability to recognize and correct inaccuracies

Strong analytical and problem-solving skills, with the ability to quickly resolve customers concerns

Excellent verbal and written communication skills, Spanish bilingual is a plus Strong commitment to providing exceptional customer service and the ability to manage customer relationships proactively EEOC Statement:
Creative Environment’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or protected veteran status. for all applicants and employees, regardless of race, religion, gender, national origin, age, disability, marital status, or veteran status.
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