School Admin - Front Office and Outreach Coordinator

Location: Pinnacle Charter Schools – Tempe, Arizona (On-site).

MGRM Pinnacle operates Pinnacle Charter Schools, a Cognia-accredited network of public charter schools serving students across Arizona. Established in 1995, we have supported students for more than 30 years through flexible, student-centered educational options. Our students complete their coursework through a technology-supported instructional model, while our physical campuses provide structure, academic support, personal connection, and a welcoming environment where students can stay engaged and make progress toward graduation.

We are seeking a resourceful, welcoming, organized, and highly communicative individual to join our Tempe campus as a Front Office & Outreach Coordinator
. This is a hands‑on front office position with significant daily phone and communication responsibilities
. You will serve as the primary point of contact for students, families, prospective families, and visitors while helping keep the front office organized, responsive, and running smoothly. Throughout the day, you will manage incoming calls and inquiries while also conducting outgoing calls to students and families related to attendance, engagement, enrollment, application follow‑up, and outreach
. The right person for this role should be comfortable spending a meaningful portion of the workday on the phone, initiating conversations, following up consistently, documenting outcomes, and communicating with people from a wide variety of backgrounds. Beyond reception and communication, you will help maintain student records, support campus compliance, monitor daily site needs, and contribute to a welcoming and well‑organized school environment.

• Serve as the primary front‑office point of contact for students, families, prospective families, visitors, and community members.
• Manage a high volume of incoming and outgoing calls throughout the workday with professionalism, patience, and warmth.
• Respond promptly and professionally to incoming calls, emails, messages, and in‑person inquiries; provide accurate information, take detailed messages, and route matters appropriately.
• Make proactive outgoing calls to students and families regarding attendance, enrollment, missing documents, student engagement, re‑engagement, and other school matters.
• Follow up consistently when students or families cannot initially be reached.
• Maintain accurate documentation of calls, outreach attempts, conversations, and outcomes in designated school systems.
• Greet students, families, and visitors warmly while managing visitor sign‑ins, mail, deliveries, and other daily reception responsibilities.

• Record and monitor daily attendance for students attending the campus, ensuring accurate and timely entry into school systems.
• Contact absent students and families promptly, document outreach efforts, and elevate patterns of absenteeism, disengagement, or potential withdrawal to the appropriate student services team.
• Conduct follow‑up and re‑engagement outreach to students who have stopped attending or may be at risk of withdrawing.
• Build positive relationships with students and families that encourage consistent attendance and continued enrollment.
• Support students with day‑to‑day questions and technology navigation while communicating relevant student concerns to instructional, advising, and student services staff.

• Respond to prospective student and family inquiries by phone, online, email, or in person, providing clear and accurate information about Pinnacle's programs and enrollment requirements.
• Guide prospective families through the application process and help them understand required documentation and next steps.
• Log all inquiries, leads, walk‑ins, and follow‑up activity accurately in the school's CRM.
• Conduct outgoing follow‑up calls to prospective families and individuals with pending or incomplete applications.
• Collect and review enrollment applications and supporting documents for completeness and forward completed applications to the…