Client Services Coordinator

Client Services Coordinator

Trident Consulting is seeking a Client Services Coordinator for one of our clients in Tempe AZ a global leader in business and technology services.

Location: Tempe AZ

Pay: $30/hr on w2

Schedule: M-F 8am-5pm

Required experience: SAP (order entry and materials management) and supply chain knowledge with dangerous goods, attention to detail, goal oriented, multi‑tasker, excellent written and verbal experience

Interviews: 2 rounds, teams and on‑site

Duration: 15 months, temp to perm potential based on performance and business needs (not guaranteed)

Status: 100% On‑Site

Involvement: Quoting Stage-?

Delivery

Notes: one stop shop

• Provide superlative order entry, customer account maintenance, price and availability checks and management of all aspects of customer orders from receipt through payment
• Provide customers with order status, requested documents, shipping dates and tracking proactively and when additional requests are received
• Work with the commercial team to provide quotations for sales inquiries for both potential and existing customers
• Entry and management of quality and service complaints, and proper assignment of complaints for investigation to ensure quick resolution. This includes follow‑up with internal stakeholders for closure, determining and participating in the development of root cause, corrective/preventative actions, and participation in trainings required by Customer Service to eliminate future occurrences
• Entry and coordination of material returns, either associated with a complaint and/or a customer‑owned refill or repair
• Engage with internal stakeholders such as material planners, transportation, manufacturing, commercial, marketing, quality, billing and finance to support customer requests
• Ensure high delivery service level to external and internal customers by proactively monitoring open orders and communicating delays. Where needed, follow‑up with internal stakeholders to achieve customer needs
• Ensure high level of responsiveness to internal and external customers to meet KPI targets set by the department
• Support creation and maintenance of standard operating procedures (SOPs) for customer services
• Participate in projects related to order‑to‑cash process improvements to ensure the effectiveness of Customer Service in these processes
• Work to achieve maximum efficiency in a team environment and support peers when needed

• 3+ years Customer Service Experience

• Strong leadership and analytical skills
• Strong interpersonal communication and written skills, proactive problem‑solving and troubleshooting skills, managing crisis and the ability to multitask effectively
• Highly motivated and organized, with attention to prioritizing incoming tasks and strong attention to detail
• Able to meet the challenges of a dynamic and agile environment, while maintaining a strong level of professionalism
• Working knowledge of Microsoft Word, Excel, Outlook, Teams
• Strong ability to efficiently build up relationships and networks
• Experience with customer service software preferred (e.g., SAP, ERP, SFDC); understanding the sales order process