Automotive Service Advisor (Secondary Service Writer

American Five Star Auto Repair & Transmission

2070

E. Apache Blvd., Suite 101 - Tempe, AZ 85281

Join One of Tempe's Most Trusted Independent Repair Shops

American Five Star Auto Repair & Transmission has proudly served the Tempe community since 1993. As a family-owned and operated business, we've built our reputation on honesty, quality workmanship, and exceptional customer service.

Due to our continued growth, we are looking to add a Secondary Service Advisor to support our Lead Service Advisor and help deliver an outstanding customer experience. This is an excellent opportunity for someone looking to grow into a full-time Service Advisor role while learning our proven processes and working alongside an experienced team.

As our Secondary Service Advisor, you'll play a key role in keeping our service department running smoothly. You'll assist the Lead Service Advisor with customer communication, appointment scheduling, estimate preparation, vehicle check-ins, follow‑up calls, parts coordination, and administrative responsibilities. As your experience grows, you'll take on increased responsibility and become an essential member of our service team.

• Assist the Lead Service Advisor throughout the day
• Welcome customers and perform vehicle check-in
• Schedule appointments and coordinate workflow
• Prepare estimates using shop management software
• Communicate repair recommendations to customers
• Provide repair updates and answer customer questions
• Coordinate with technicians and parts vendors
• Review completed repairs with customers
• Process payments and maintain accurate records
• Follow American Five Star's VVRP process and service procedures
• Help maintain exceptional customer satisfaction
• Support daily front office operations

• Automotive experience preferred
• Service Advisor or Service Writer experience is a plus
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Mechanical knowledge or willingness to learn
• Comfortable using computers and estimating software
• Professional appearance and positive attitude
• Team player with a strong work ethic
• Dependable and eager to learn

• Competitive pay based on experience
• Paid training
• Ongoing coaching and mentorship
• Career advancement opportunities
• Family‑owned, team‑oriented environment
• Stable, year‑round work
• Employee discounts
• Paid holidays and vacation (based on eligibility)

For more than 30 years, American Five Star Auto Repair & Transmission has built a reputation for honesty, quality repairs, and exceptional customer service. Our shop performs over $1.8 million in annual sales, providing a busy, stable workplace with plenty of opportunities to learn and grow.

If you're looking for a long‑term career in the automotive industry and want to be part of a professional team that values integrity, teamwork, and customer satisfaction, we'd love to meet you.

American Five Star Auto Repair & Transmission Serving Tempe Since 1993