ON-SITE) Customer Service Representative ($21hr

Customer Service Representative – Tempe, AZ (On‑Site) – $21.00/hr – Contract‑to‑Hire

Med Impact Healthcare Systems

Seeking motivated, customer‑focused professionals for a fast‑paced call center environment.

• Answer inbound calls from members and providers
• Assist with prior authorization inquiries and general healthcare‑related questions
• Handle confidential information with professionalism and accuracy
• Document customer interactions and update records across multiple systems
• Deliver exceptional customer service while meeting quality and accuracy standards
• Manage approximately 50–100 calls per day depending on call complexity
• Follow up with customers as needed to ensure resolution

• At least 1 year of recent high‑volume call center experience
• Strong customer service skills
• Stable work history with good tenure
• Ability to type 30+ WPM
• Strong computer and data entry skills
• Experience navigating multiple systems simultaneously
• Excellent attention to detail and accuracy

• Healthcare or medical industry experience
• Prior Authorization experience
• Pharmacy Technician Certification
• Bilingual candidates encouraged to apply

Paid training from Monday to Friday, 7:00 AM – 3:30 PM. Four‑week onboarding program.

Candidate must be available to work between 5:00 AM – 10:00 PM, 7 days per week. A set schedule will be assigned after training. Mandatory overtime may be required during January and February.

Many contractors have converted to full‑time employees and advanced into roles such as team lead, trainer, supervisor, quality assurance, client administration, workforce management, reporting & analytics, claims, prior authorization, and IT.

• Quarterly bonus opportunities
• Tuition reimbursement
• Comprehensive benefits package
• Travel discounts
• Theme park discounts
• Entertainment and movie ticket discounts

Focus on customer service experience, performance metrics, reliability and attendance, coaching and feedback, multitasking, and system navigation skills. Candidates should be prepared to discuss examples of using multiple computer systems during customer interactions, learning new software or CRM platforms, and maintaining accuracy in a fast‑paced environment.

Pay Rate: $21.00 per hour.

August 23, 2026.

Med Impact is an equal‑opportunity employer and will consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. For positions located in San Francisco, we will consider qualified applicants with arrest and conviction records. Usage of artificial intelligence may be employed as part of the hiring process.