Customer Service Representative
Job in
Tempe, Maricopa County, Arizona, 85282, USA
Listed on 2026-08-24
Listing for:
TEKsystems
Full Time
position Listed on 2026-08-24
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
We are seeking a detail-oriented and customer-focused Customer Service Representative to join a high-volume call center team. In this role, you will handle inbound customer inquiries, assist with prior authorization questions, provide account support, and accurately document information across multiple systems. The ideal candidate thrives in a fast-paced environment, possesses strong computer skills, and is committed to delivering exceptional customer service.
Key Responsibilities
+ Handle high-volume inbound customer calls and occasional follow-up calls.
+ Answer questions regarding prior authorizations, customer accounts, and general inquiries.
+ Maintain confidentiality while handling sensitive customer information.
+ Accurately enter and update customer information in multiple systems.
+ Navigate several software applications simultaneously while assisting customers.
+ Document customer interactions thoroughly and accurately.
+ Meet quality, accuracy, and productivity standards.
+ Handle approximately 50-100 calls per day depending on call complexity.
+ Provide professional and empathetic customer service on every interaction.
+ Follow established procedures and compliance guidelines.
Required Qualifications
+ Minimum 1 year of recent call center experience within the past 2-3 years.
+ Minimum 1 year tenure in previous positions.
+ Experience working in a high-volume call center environment.
+ Strong customer service and communication skills.
+ Ability to navigate multiple computer systems simultaneously.
+ Strong data entry and documentation skills.
+ Typing speed of 30 WPM or higher.
+ Basic to intermediate computer proficiency.
+ High attention to detail and accuracy.
Required Skills
+ Call Center Experience
+ Customer Service
+ High-Volume Inbound Calls
+ Data Entry
+ Computer Literacy
+ Multi-System Navigation
+ Documentation Accuracy
+ Problem Solving
+ Communication Skills
Preferred Qualifications
+ Experience handling confidential or sensitive information.
+ Experience using CRM platforms and customer service software.
+ Prior authorization or healthcare customer service experience is a plus.
+ Experience meeting quality and productivity metrics.
Job Type & Location
This is a Contract to Hire position based out of Tempe, AZ.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tempe,AZ.
Final date to receive applications
This position is anticipated to close on Sep 4, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any…
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