Customer Service Specialist- Merchant Services
Listed on 2026-09-01
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual
Customer Service Specialist
Are you an experienced customer service professional who thrives in a fast-paced, high-volume environment? We are partnering with a leading financial services organization that is expanding a rapidly growing business unit and is seeking Customer Service Specialists to join their team.
This is an excellent opportunity to gain experience with a nationally recognized organization while working in a collaborative, customer-focused environment with long-term contract potential.
What You'll Do- Handle a high volume of inbound customer calls throughout the day.
- Deliver exceptional customer service with professionalism, empathy, and accuracy.
- Assist business customers by answering questions, resolving issues, and providing timely solutions.
- Build positive relationships while creating an outstanding customer experience.
- Navigate multiple systems and document customer interactions accurately.
- Work in a fast-paced, team-oriented call center environment.
Required Qualifications
- Previous high-volume call center or customer service experience.
- Excellent communication and active listening skills.
- Professional phone presence and strong interpersonal skills.
- Ability to multitask and remain organized in a fast-paced environment.
- Positive attitude with a strong customer-first mindset.
Preferred Qualifications
- Banking or financial services experience.
- Merchant services or payment processing experience.
- CRM or ERP system experience.
- Microsoft Excel proficiency.
- Experience using AI productivity tools such as Microsoft Copilot.
- Sales, retention, or relationship management experience.
- Bilingual candidates are encouraged to apply.
Training
- First two weeks: 100% onsite.
After Training
- Hybrid schedule:
- Monday & Friday:
Remote - Tuesday–Thursday:
Onsite
- Monday & Friday:
Hours
- Standard schedule: 9:00 AM – 6:00 PM
- Seasonal schedule (part of the year): 10:00 AM – 7:00 PM
Candidates must be available to work either schedule as business needs require.
If you're looking for a long-term opportunity with a growing team where your customer service skills can make an impact, we'd love to connect!
Apply today or message me directly to learn more.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).