Acoustics Customer Support Associate

Acoustics Customer Support Associate

TECHLITE – A Division of The Zippertubing Company Tempe, AZ | Full-Time | Onsite

Day Shift: Mon–Thurs 6:00am–3:30pm Fri 6:00a - 10a

Also searched as:
Customer Operations Associate
• Customer Account Coordinator
• Customer Success Associate
• Customer Support Specialist
• Order Management Specialist
• Customer Experience Coordinator
• Inside Sales Coordinator
• Client Services Coordinator
• Sales Support Specialist

TECHLITE, a division of The Zippertubing Company, is a U.S.

-owned manufacturer with more than 50 years of experience designing and producing high-performance acoustic panels and specialty insulation systems. We serve architectural, industrial, transportation, and commercial markets where sound control, thermal performance, and material innovation matter.

As a small, agile manufacturing organization, our team works closely across engineering, production, and customer-facing functions to deliver customized, performance-driven solutions. We value curiosity, collaboration, and hands-on problem solving. This role is ideal for someone who enjoys supporting B2B customers in a fast-paced manufacturing environment, managing orders, details, and communication from quote through delivery.

• Communicate with customers via phone, email, live chat, and in person in a timely and professional manner
• Build trusted relationships by providing responsive, professional service.
• Keep customers informed throughout the order lifecycle.
• Ensure the solution complies with customer-provided specifications
• Serve as a primary point of contact for inbound customer inquiries and onsite visitors as needed
• Review and process all quotes and orders for completeness and accuracy (bill to, ship to, part number, quantity, pricing, etc.) before orders are released to production and invoiced to the customer
• Manage orders that are 'on hold' for PO revisions, payment, etc.
• Ensure complete details of custom solution inquiries are provided to our Technical Sales, Quality, and Engineering departments
• Manage cancellations or changes in sales orders and communicate the changes with the related departments promptly
• Maintain accurate records of interactions with the customers in an orderly manner
• RMA (Return material authorization) processing and tracking. Maintain proper knowledge to backup as necessary if not primary duty
• CRM Queue Management
• Accurate payment processing for orders and samples
• Perform other related duties as assigned
• Identify opportunities to improve processes and enhance customer experience.

• 2 years of experience in a customer-facing or order-processing role
• Superior attention to detail
• Manufacturing environment experience (Preferred)
• Experience supporting customized or engineered-to-order products (Preferred)
• Ability to multi-task and understand priorities
• Bachelor's degree preferred but not required; equivalent work experience will be considered
• A working knowledge of CRM (Customer Relationship Management) software or good technical aptitude
• Strong math, computer, and documentation skills
• Good internal and external verbal and written communication skills
• Ability to collaborate effectively with cross-functional teams
• Desire to learn products and processes and excel in both

• 80 hours of vacation per year
• 48 hours of sick time per year
• Medical, Dental, Vision
• Flexible Spend Account
• 401K w/match
• Life / AD&D insurance - paid
• FMLA with qualifying criteria
• Stable, full-time schedule

• Mon–Thurs 6:00am–3:30pm Fri 6:00a - 10a; off Saturday's & Sunday's

• $41,600 - $54,080 per year based on experience / $20 - $26 per hour DOE

While performing the duties of this job the employee will work in a multi-occupied open office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The position involves sitting, talking and, hearing throughout the 8-10-hour shift. Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary…