Resident Services Coordinator

Job Description:

Position Summary The Resident Services Coordinator is the face person of our property management team and ensures that the overall quality of our resident’s experience meets the company’s established standards and complies with all applicable laws.

Essential Duties and Responsibilities The essential functions include, but are not limited to the following:

Schedules move-in and moves out inspections with residents.

Coordinates move-in orientations and conducts orientations in a way that promotes owner reputation and provides superior customer satisfaction.

Supports the Assistant Manager in rent collection, service request completion, customer service phone calls, file organization, resident communication and other administrative duties.

Organizes and manages inventory list of products used by leasing and management.

Performs any and all duties of a Leasing Coordinator as needed to the benefit of the property.

Supports the leasing team with the assistance of file checklist tasks.

Shops competitive properties

Helps plan and supports monthly resident functions

Maintains exceptional standard of leasing office, tour path, and model apartments.

Reviews unit turn requirements with supervisor prior to move-ins.

Completes final inspection of apartments prior to new move-ins and completes move-in apartment inspections with new residents.

Places move-in gifts in all units prior to the new resident moving in.

Assists current residents with lease renewal options.

Provides exceptional service to customers, vendors, and colleagues.

Promotes and participates in Company sponsored training programs

Complies with Companies policies and procedures, safety rules and regulations, and all applicable local, state and federal laws.

Completes all training provided by the company with regards to, fair housing, marketing, leasing, customer service, etc.

Performs other duties as required

Minimum Qualifications (Knowledge, Skills, and Abilities)
High School Diploma or equivalent required

Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties

Excellent interpersonal, oral, and written communication skills

Excellent writing, proofreading, and editing skills

Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.

The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills,…