Customer Service Specialist

Enrollment and Records Assistant 1 Non-Exempt

Job Family:
Enrollment and Records

Time Type:
Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

High School Diploma; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile

Summary:

Supports maintenance of enrollment and student records information systems to ensure high quality delivery of student registration services.

Job Description:

Position Pay Rate: $20.00 per hour

Are you looking to use your attention to detail and problem-solving experience in a collaborative team environment? Are you a self-starter who works well independently? Do you want employment helping students achieve their educational goals? If you are student-focused and enjoy the challenge of working in a high-volume, academic environment, this may be the position for you. University Registrar Services is seeking a detail-oriented individual to join the Degree Conferral Services team on the Tempe campus as a Customer Service Specialist to evaluate, verify and process student applications for graduation.

The ideal candidate will be detail-oriented, possess strong customer service skills, communicate effectively, tech-friendly and have experience in higher education. ASU awards over 30,000 degrees annually and the Degree Conferral Services team is an integral part of making this possible.

• Review degree audits and/plans of study to ensure all degree requirements will be satisfied by students who have applied to graduate.
• Review, verify student records and post degrees for students who have met all degree requirements
• Respond daily via telephone, email or in person to inquiries from students, advisors, or department or college representatives regarding student application status, degree status or departmental procedures related to graduation; provide information and referrals as needed.
• Notify students of graduation/application status, including awarded, approved or withdrawn.
• Assist with updating, revising and maintaining internal policies and procedures.
• Add or remove certificates and concurrent degrees to student records in People Soft.
• Utilize established reports to assist with workflow and delegation to other staff.
• Assist with preparation and proofreading of the university commencement program.
• Assist and facilitate diploma, e-diploma and replacement diploma orders.

Desired

Qualifications:

• Experience working in a higher education environment.
• Evidence of effective verbal and written communication skills.
• Experience in customer service and problem solving.
• Computer experience using MS Outlook, MS Word, MS Excel and the internet.
• Demonstrated knowledge of ASU policies and procedures.

Working Environment:
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.

Ability to clearly communicate to perform essential functions.

Department Statement:
In support of the university's mission and goals, Academic Enterprise Enrollment advances awareness of Arizona State University as the New American University through data-informed strategies that enroll and support a student population reflective of its vision across campus and digital immersion environments. AEE brings professionalism and discipline to the formulation of enrollment strategy and the refinement of enrollment processes, and is an effective collaborator with our college and school colleagues and other enrollment partners within the Academic Enterprise, the Knowledge Enterprise, the Learning Enterprise and EdPlus.

AEE comprises the following units:
Academic Enterprise Communications;
Academic Enterprise Enrollment Solutions;
Admission Services;
Financial Aid and Scholarship Services; the International Students and Scholars Center; the Pat Tillman Veterans Center;
Technology and Data Solutions; and University Registrar Services.

Academic Enterprise Enrollment core values:

• Make the human connection:
  We commit to listen, offer empathy and show compassion.
• Drive success with teamwork:
  We solve problems with collaboration and…