Senior Resident Services Coordinator - Maintenance Administration

Senior Resident Services Coordinator - Maintenance Administration

SUMMARY:

The Senior Resident Services Representative is responsible for resolving complex maintenance inquiries, coordinating work order processes, supporting maintenance planning and contractor activities, interpreting established policies and procedures, and ensuring residents remain informed throughout the service process. The position exercises independent judgment, assists with issue resolution and serves as a resource to team members while promoting exceptional customer service, operational effectiveness, and resident satisfaction.

WHAT THE WORK ACTUALLY LOOKS LIKE

Every day brings a mix of resident communication, maintenance coordination, contractor support, work order management, and problem-solving. You'll help residents navigate repair and maintenance concerns, coordinate information between multiple parties, track progress on service requests, and ensure follow-through on issues that impact the community.

Success comes from staying organized, communicating clearly, managing competing priorities, and maintaining a strong customer-service mindset while supporting the operational needs of the Maintenance team. If you enjoy solving problems, coordinating people and processes, and seeing projects through to completion, you'll likely find this role both challenging and rewarding.

WHO THRIVES HERE?

Residents, Board members, and teammates count on us to get things right. You take responsibility for your work, pay attention to details, and follow through on commitments.

You won't have all the answers on day one—and that's okay. When you encounter something unfamiliar, you're curious, resourceful, and willing to find solutions rather than wait for someone else to provide them.

People remember how they were treated. You bring professionalism, patience, and a positive attitude that helps residents feel supported and teammates feel valued.

When you say you'll do something, it gets done. You manage your time well, communicate proactively, and take pride in delivering quality work.

We believe every employee can help improve the way we work. You look for opportunities to simplify processes, improve service, and contribute ideas that make a good organization even better.

Complex Maintenance Coordination and Issue Resolution

Serve as the primary point of contact for maintenance-related resident concerns requiring advanced coordination, follow-up, and problem‑solving. Research issues, gather relevant information, coordinate with maintenance personnel, contractors, vendors, and residents, and facilitate timely resolution of maintenance requests and community service concerns.

Work Order Administration and Service Tracking