Customer Service & Order Entry Specialist

Job Details

Job Location:

Tempe
- Tempe, AZ 85283

Position Type:
Full Time Education Level: Not Specified

Travel Percentage :
None

Job Shift: Day Job Category:
Distribution
- Shipping

The Customer Service & Order Entry Specialist serves as the primary point of contact for customers while accurately processing orders and ensuring exceptional service. The ideal candidate is professional, dependable, detail-oriented, and highly proficient with Microsoft Office applications.

• Answer incoming customer calls and emails professionally and promptly.
• Enter large customer orders accurately into our business system.
• Process order revisions, returns, credits, and customer inquiries.
• Verify pricing, product information, and delivery details.
• Communicate effectively with customers, sales representatives, purchasing, and warehouse personnel.
• Maintain customer records and documentation.
• Research and resolve customer issues in a timely manner.
• Create reports, spreadsheets, and other business documents using Microsoft Excel and Outlook.
• Follow company procedures while maintaining a high level of accuracy and customer satisfaction.

• 2+ years of customer service, order entry, administrative support, or inside sales experience.
• Strong proficiency with Microsoft Outlook, Excel, Word, and Teams.
• Excellent keyboarding and data entry skills.
• Ability to process large orders with a high degree of accuracy.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Professional demeanor and positive attitude.

• Competitive pay
• Health benefits (if applicable)
• Paid time off
• Stable work environment
• Growth opportunities
• Ability to multitask in a fast-paced environment.

• Experience with distribution, office products, janitorial supplies, industrial supplies, or wholesale operations.
• ERP or business software experience.
• Experience supporting business-to-business customers.