Customer Care

Call Center Customer Care

Our client, a leading logistics provider, is seeking a Customer Care – Call Center Advisor to join their team. As a Customer Care Advisor, you will be part of the Customer Care call center team. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a commitment to customer satisfaction, which will align successfully in the organization.

Location:

Tempe, AZ Pay: $21.00 per hour

What's the Job?

Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost, or damaged shipments. Handle all trace inquiries in accordance with service standards and processes. Deliver best-in-class customer service by fulfilling each customer's unique needs while adhering to company policies. Respond to customer queries regarding information on prices, customs requirements, and more. Manage a variety of databases and web-based programs to document customer issues, responses, and communications.

What's Needed?

High school diploma or GED equivalent required. 2 years of experience in a Customer Contact Center or Telesales environment in Experience working in teams Good oral and written communication, problem solving and interpersonal skills; courteous and clear telephone voice Software skills (Word, Excel, PowerPoint, etc.) (excellent) Software skills (DHL Systems, CSV, GEMA, NTPS, CSP, EMT) (excellent) Communication skills, spoken and written (excellent)

What's in it for me?

Opportunity to work in a dynamic and supportive team environment. Gain valuable experience in customer service and logistics. Develop your skills in communication and problem-solving. Be part of a company that values customer satisfaction and employee growth. Contribute to a team that strives for excellence in service delivery. Upon completion of waiting period associates are eligible for:
Medical and Prescription Drug Plans Dental Plan Supplemental Life Insurance Short Term Disability Insurance 401(k)

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.