Customer Service Representative

Customer Service Representative | STC Advocate Love working with people, being on the move, and making someone's day a little easier?

If sitting behind a desk all day isn't your thing, this may be the customer service opportunity you've been looking for.

We're looking for an energetic, personable Customer Service Representative / STC Advocate to help deliver an exceptional experience for customers selling their vehicles through a fully online car-buying and selling process.

You'll spend much of your day out on the road in a company-owned vehicle, meeting customers at their homes, inspecting vehicles, guiding them through digital paperwork, and coordinating vehicle pickups.

Think of yourself as the friendly face behind a digital experience. You'll make sure customers feel comfortable, informed, and taken care of from start to finish.

Job Description

As a Customer Service Representative in the STC Advocate role, you serve as the face of a fully online car-buying and selling experience, providing an exceptional, one-of-a-kind interaction when customers meet in person to sell their vehicles. You drive a company vehicle to multiple daily appointments at customer homes, inspect vehicles, guide customers through digital paperwork, and coordinate towing, all while delivering a friendly, efficient, and memorable experience that reflects a customer-first culture.

Responsibilities

+ Deliver a uniquely special and positive experience to every customer, acting as a brand ambassador during in-person interactions.

+ Drive a company-owned vehicle safely to approximately 68 customer appointments per day at their homes.

+ Greet customers professionally, review and visually inspect the vehicle they are selling, and clearly explain the process.

+ Guide customers through completing all required paperwork on an iPad or other digital device, ensuring accuracy and completeness.

+ Accurately enter and maintain detailed notes in the customer tracking system to document each interaction and transaction.

+ Coordinate and set up towing services to pick up vehicles from customer locations after appointments.

+ Prioritize safe driving at all times and maintain a clean driving record in accordance with commercial motor vehicle driver qualification policies.

+ Assist team members with various tasks as needed, demonstrating strong teamwork and a willingness to support others.

+ Communicate customer offerings and service details clearly, consistently, and in a way that is easy for customers to understand.

+ Manage time effectively to meet scheduled appointments, accomplish daily goals, and adhere to deadlines.

+ Sustain physical activity, including walking and standing, for extended periods of time (8+ hours) during shifts.

+ Adapt to fast-paced, changing environments, including variable training schedules and evolving operational needs.

+ Represent the companys no-pressure, no-haggle, customer-centric culture in every interaction, focusing on satisfaction and trust.

Essential Skills

+ At least 2 years of customer-facing experience with a demonstrated passion for creating memorable customer experiences.

+ Strong customer service orientation, with the ability to build rapport and put customers at ease.

+ Valid drivers license with a clean driving record for the past 5 years and commitment to safe driving practices.

+ Minimum age of 21 years or older.

+ High school diploma or equivalent education.

+ Ability to read, write, speak, and understand English clearly and effectively.

+ Excellent communication skills, both in person and through digital tools, with the ability to explain offerings in a clear and consistent manner.

+ Strong attention to detail when completing paperwork and entering information into customer tracking systems.

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