Dental Front Office Receptionist

Join the Fast-Paced, Compassionate Team at On Call Dental Urgent Care!

Position: Dental Front Office Receptionist (Full-Time)

Practice: On Call Dental Urgent Care (An American Dental Companies Partner)

Location: Tempe, AZ (South Tempe / Lakes Area)

Schedule: Full-Time | Mon-Thu (8:30 AM - 5:00 PM) | Fri (8:30 AM - 3:00 PM)
- Enjoy early Friday finishes!

Compensation: $20.00 - $22.00 / hour (DOE) + Monthly Team Performance Bonus

Benefits: American Dental Companies (ADC) Comprehensive Benefits Package (Medical, Dental, Vision, PTO, 401k)

Experience: 1+ years of Dental Front Office or Medical Administrative experience preferred | Bilingual (English/Spanish) is a huge plus!

At On Call Dental Urgent Care, we do dentistry differently. We specialize in providing immediate, high-quality, and compassionate dental care when patients need it most-whether it's an unexpected toothache, emergency procedure, or routine restorative care.

Located in Tempe, our practice combines the stability of general/same-day dentistry with the energy of an urgent care setting.

Here is what makes our team and culture special:

• Rewarding, Impactful Work: Be the comforting first face and voice for patients who are often stressed or in pain, helping turn their day around.

• Collaborative & Supportive Team: Work alongside a tight-knit 10-person powerhouse team (2 front office, 4 back office, 2 dentists, and 2 hygienists across 5 modern operatories).

• Great Work-Life Balance: Wrap up at 3:00 PM every Friday so you can kick off your weekend early!

• Structured & Communicative: We start every day aligned with a quick morning huddle and maintain a culture where teamwork, clear communication, and mutual respect come first.

• Corporate Backing, Local Feel: Backed by American Dental Companies (ADC), giving you top-tier administrative support, modern infrastructure, and career development.

As our Front Office Receptionist, you are the quarterback of the patient experience and daily clinical flow:

• Patient Greeting & Check-In/Out: Warmly welcome patients, manage intake forms, minimize wait times, and collect co-pays/balances at checkout.

• Scheduling & Phone Management: Answer incoming calls, return missed calls promptly, and strategically schedule/confirm appointments in Denticon to keep our 5 operatories running smoothly.

• Insurance Verification & Billing: Perform proactive insurance coverage checks, verify benefits, and enter clean patient data into Denticon.

• Patient Follow-Up: Reach out regarding unscheduled treatment plans and ensure post-appointment care follow-through.

• Office Harmony: Maintain HIPAA compliance, prepare daily patient charts, and participate actively in morning huddles to hit daily practice goals.

• Experience: 1+ years of dental or medical front-desk experience preferred.

• Software Fluency:
  
  Experience with
  Denticon (or similar dental practice management software like Dentrix/Eaglesoft) is highly advantageous.

• Insurance Literacy: Basic understanding of dental insurance verification, PPO breakdowns, and co-pay collection.

• Language
  
  Skills:
  
  
  Bilingual in English & Spanish is a strong plus to help serve our local Tempe community.

• Mindset: Adaptable, self-motivated, detail-oriented, and able to keep a calm, empathetic composure in a busy, fast-paced environment.

• Competitive Hourly Pay ($20.00 - $22.00/hr DOE) + Monthly Team Performance Bonus

• Standard ADC Comprehensive Benefits Package (Medical, Dental, Vision, PTO, 401k)

• Early 3:00 PM departure on Fridays

• Supportive, team-first environment with daily morning huddles