Part Time - Student Learning Facilitator - Front Desk Receptionist

Overview

Part Time - Student Learning Facilitator I - Front Desk Receptionist

Job : 322220
Location: Rio Salado Community College
Full/Part Time: Part Time
Regular/Temporary: Temporary

Hourly Rate
$14.70 - $22.00/per hour, DOE

Not Eligible for Benefits
This is a part-time, temporary position not eligible for benefits.

Work Schedule
Mon-Sat, 5-19.5 hours/week, evening and weekends

Tutoring Department front desk receptionist. This position will be a point of contact for students/faculty/guests at the Tempe Tutoring location. Provide support to staff, tutors, and students. Answer emails, phone, transfer calls and take accurate messages. Create tutoring appointments, help students connect with tutors in-person or online. Help visitors by directing them, answering their questions politely. Provide basic technology support to students and tutors;

help students/staff log in and participate in virtual meetings; assist with projects; filing; office cleaning and organizing. To best serve the students, department, and college, this position requires a physical presence on campus.

• 60% - Provides service support for the Tutoring Department; greets student, staff, faculty, and guests; answers emails, phone calls, and schedules tutoring appointments; check in/out students; and organizes data for review and maintain accurate records
• 20% - Provides basic technology support; helps student and staff sign-in to lab computers, navigating through Rio Learn, starting virtual meeting (Webex, Google Meet). sign-in to LMS, staff sign
• 10% - Provides academic support for students; directs student to proper resources to enhance the students' learning experience; attends department meeting and trainings
• 10% - Maintains tutoring area clean and organized; creates IT tickets to maintain printer and computers working properly; performs other related duties as assigned

• A. Detail orientated, self-directed, excellent problem-solving skills
• B. Excellent communication skills; good phone and email etiquette
• C. Basic computer skills including MS Office and Google Workspace; enter and retrieve information from databases and/or other record keeping systems
• D. Previous customer service experience within an office environment
• E. Work well independently and be self-motivated
• F. Flexible schedule: weekend and evening shift available

May require prolonged periods of viewing a computer screen

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
  Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Open until filled

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972 states:
No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance. The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator.

Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, o.tafari.osayande, . The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at the Clery Act information page.