Success Manager - Texas​/Dallas

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US

16 days ago Requisition

Salary Range: $80,000.00 To $ Annually

Job Title:

Success Manager

Location:

Remote; resides in or near Dallas

Employment Type:

Full-Time

Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As the leader in third-generation edtech, Amira listens to students read out loud, assesses mastery, helps teachers supplement instruction and delivers 1:1 tutoring. Validated by independent university and SEA efficacy research, Amira is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4.

Rooted in over thirty years of research, Amira is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students. The platform serves as a school district’s Intelligent Growth Engine, driving instructional coherence by unifying assessment, instruction, and tutoring around the chosen curriculum.

Unlike any other edtech tool, Amira continuously identifies each student’s skill gaps and collaborates with teachers to build lesson plans aligned with district curricula, pulling directly from the district’s high-quality instructional materials. Teachers can finally differentiate instruction with evidence and ease, and students get the 1:1 practice they specifically need, whether they are excelling or working below grade level.

Trusted by more than 2,000 districts and working in partnership with twelve state education agencies, Amira is helping 3.5 million students worldwide become motivated and masterful readers.

We are seeking a Success Manager with practical experience partnering with customers in K-12 education. This includes building relationships with district leadership, onboarding new customers, and engaging in data‑driven conversations regarding literacy intervention. This is an individual contributor, customer‑facing position.

You build strong relationships keyed to trust and a sense of mutual mission. You will spend about half your time (virtually or face‑to‑face) in district offices, schools, and/or classrooms, interfacing with instructional and school system leaders. You will communicate with educators about their adoption trends and sentiment, and mine opportunities for deeper engagement. Because of your ability to influence others, our customers act as Amira advocates and 90% of your districts renew annually.

You onboard partners so schools and classrooms launch Amira with success. You create measures of success and keep a pulse on the health of at least 25 school district accounts. You provide insights to customers using data to drive Amira usage and implementation practices with fidelity, leading to impact (e.g. student growth).

You will know Amira’s product inside and out. You are often called upon to provide technical advice or training. You must be excellent at distilling the reasons why the product is working well and why it is failing to deliver value. You then convey this information back to R&D in an actionable form, working to find the right compromises between engineering and service implementation time/cost and customer value.

You must be very comfortable with data in the education space. You will communicate in novel and compelling ways about adoption trends and sentiment, finding ways to passionately convey the value proposition when examining a district’s utilization and reading growth data.

You proactively mine for concerns or issues experienced by customers. You get ahead of these problems whenever possible by tracking early‑warning signs throughout the customer lifecycle and mitigating creatively and relentlessly. When necessary, you snap quickly into crisis management mode.

Bachelor’s degree, and/or relevant experience.

2+ years of customer success experience -…