Student Services Specialist

Student Services Specialist

Job : 322868

Location: District Support Services Cntr

Full/Part Time: Full Time

Regular/Temporary: Regular

Salary Range $19.17 - $23.99 hourly, DOE

Grade 109

Work Schedule Monday
- Friday, 8:00 AM to 7:00 PM;
Summer

Hours:

Monday
- Thursday, 8:00 AM to 7:00 PM

Work Calendar 12 Months

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off:
  Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company‑paid Life Insurance, AD&D, and Short‑Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer‑matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

• District‑Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight‑On‑Site Eye Care Services
• Pre‑Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness

This Student Services Specialist position is located at the Maricopa Community College District Office in Tempe, Arizona. If you have a passion for helping others improve their lives through education by breaking down barriers and helping them navigate higher education, this role is for you. The Student Services Specialist provides comprehensive student support, specializing in enrollment services and financial aid, in the Maricopa Contact Center.

The position works collaboratively with a team to provide remote customer service and communications for a diverse population of students and campus admission, records, and registration, and financial aid representatives. The position provides the highest level of customer service via phone, email, chat, text, and other communication channels.

The Student Services Specialist will be trained and expected to provide one‑stop enrollment student support—admissions, registration, financial aid, placement, student billing, recruitment, and other enrollment processes—via inbound and outbound phone calls for all ten Maricopa Community Colleges and the District Office. The position utilizes strong problem‑solving and troubleshooting skills and leverages multiple technology systems to efficiently help students navigate all aspects of the enrollment and financial aid processes.

The position reports to a manager in the Maricopa Student Support Center.

60% – Provides comprehensive student support, specializing in enrollment services and financial aid via phone, email, chat, text, and other modes to prospective and current students.

20% – Collects, inputs, modifies, and verifies student information in the Customer Relationship Management (CRM), Student Information System (SIS), and other systems.

10% – Assists with training, quality assurance, vendor management, and/or other projects pertinent to the daily operations of the Maricopa Contact Center.

10% – Other duties as assigned.

Associate's Degree from a regionally accredited institution, and one (1) year full‑time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR an equivalent combination of the conferred degree and directly related full‑time work experience as described above, sufficient to successfully perform the essential duties of the job unless otherwise subject to any other requirements set forth in law or regulation, may be considered.