Academic Success Advisor

Job Profile

Academic Advisor 1

Academic Advising

Full time

$46,300.00 USD Annual

Bachelor's degree; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Provides direct student‑facing support to undergraduate students enrolled at the university. Utilizes a wide range of software, student development theory, and retention‑focused strategies. Working under direct supervision to support students by performing specific, articulated goals and outcomes.

The W. P. Carey School of Business Undergraduate Programs Office is currently seeking service‑oriented individuals to join one of our dynamic Advising teams. Our undergraduate advising teams support our Tempe campus, Polytechnic Campus, West Campus, and ASU Online students, focusing on student success, retention, and timely progress toward degree completion. Strong technical, administrative, and organizational skills are needed, along with a desire to help students succeed.

Academic Success Advisors have a "Business is Personal" perspective, along with strong written and verbal communication skills. They are also part of a team that jumps in and is willing to help out when and wherever necessary. These supporting activities include, but are not limited to, teaching a first‑year student success course, assisting with New Student Orientation, participating in New Student Welcome events, and attending W.

P. Carey Convocation.

8:00 AM to 5:00 PM; M-F; some evenings and weekends as needed.

• Serves as a professional academic advisor for the W. P. Carey School of Business, advising undergraduate business students and other interested undergraduate students.
• Works with students both one‑on‑one and in group/class settings, interacting in‑person, phone, Zoom, email and/or other technology.
• Proactively monitors student academic progress through a variety of reporting tools including eAdvisor, Salesforce, People Soft and DARs. In addition to these tools, phone outreach will be used to relay academic options, course selection and registration.
• Responds promptly to student questions and concerns, working with them in their degree progression and completion. This includes current, prospective (high school and transfer), and students in transition (incoming or outgoing).
• Assists student with interpreting University, college and program level academic policies and procedures.
• Working closely with students to identify all academic options including, but not limited to: degrees, extracurricular activities, study abroad program(s), research, and internships; supporting and providing counsel to students in selection of options best suited to students' goals, interests and skills.
• Works closely and collaboratively with students, faculty, and staff to ensure academic success.
• Assists students and parents in crisis; making appropriate and timely referrals for non‑academic issues and/or concerns to applicable services including, but not limited to:
  Student Health, Counseling & Consultation, and Career Services.
• Participates in and presents at workshops related to academic advisement and skill development.
• Actively participates in and attends Undergraduate Program events, including New Student Orientation, New Student Welcome events, WPC 101, Convocation, and more.

• Bachelor’s degree.
• Master’s degree preferred.
• Experience working with students in higher education/college level academic advising.
• Collaborative, positive outlook; flexibility.
• Evidence of effective verbal and written communication skills.
• Demonstrated use of problem‑solving skills; critical thinking; time management skills; and having to rapidly adapt and effectively utilize new technology, practices and policies.
• Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and others.
• Organizational experience while prioritizing multiple tasks in a fast‑paced and service‑focused environment; detail‑oriented.
• Demonstrated knowledge of…