Student Success Coach

Student Success Coach

Sonoran University of Health Sciences shapes a healthier future by supporting students as they train to excel as healthcare professionals, by enhancing the health and wellbeing of our patients and communities, and by discovering effective treatments for humanity grounded in the healing power of nature. Our vision is a world that embraces the healing power of nature. Located in Tempe, Arizona, the overall environment is vibrant and dynamic, with passionate students, staff, and faculty.

As a private institution, Sonoran University is dedicated to fostering a supportive, inclusive community for all. Sonoran community members embody and promote inclusive excellence. This includes a commitment to respecting diverse perspectives and continually advancing your understanding and practices around equity, belonging, and support for all students, employees, patients, and our greater community. You will contribute to a campus culture that embraces our core values.

The Student Success Coach plays a pivotal role in supporting online learners from enrollment through graduation. This position focuses on proactive outreach, personalized coaching, and holistic support to help students navigate academic expectations, build effective learning habits, and stay engaged in a fully virtual environment through program completion. The ideal candidate is a strong communicator, a natural motivator, and someone who thrives on helping students overcome obstacles and achieve their goals.

Student Support & Coaching

• Serve as the primary point of contact for an assigned caseload of online students, building supportive and professional relationships.
• Conduct regular outreach via phone, email, text, and virtual meetings to monitor progress, address concerns, and celebrate milestones.
• Coach students on goal setting, and self-advocacy tailored to the demands of online learning.
• Identify early signs of disengagement or academic risk and intervene with personalized action plans.
• Developing relationships that encourage continuation of long-term coaching.

Academic Guidance

• Help students understand program requirements, course sequencing, and institutional policies.
• Support students in navigating online learning platforms, academic resources, and support services.
• Collaborate with faculty and academic advisors to ensure students receive coordinated and timely support.

Navigating Resources

• Serve as a single point of contact, helping students connect with tutoring, counseling, financial aid, or faculty members.
• Triage online student challenges and direct students to appropriate personnel or departments, making a warm transfer to financial aid, academic advising, tutoring, or wellness resources.

Retention & Engagement

• Track student progress and maintain accurate documentation in student success systems.
• Use data to identify trends, barriers, and opportunities to improve student retention and satisfaction.
• Participate in virtual orientation sessions, workshops, and engagement initiatives that foster community among online learners.
• Help students navigate/overcome obstacles and personal challenges, work-life balance, and stressful situations, acting as a cheerleader and advocate for their success.
• Monitor student activity in Drop out Detective and Canvas (LMS) to identify at-risk students and guide timely interventions.

Collaboration & Continuous Improvement

• Serve on the Sonoran's cross-functional CARE Team including advising, financial aid, tutoring, and technical support—to resolve student issues.
• Contribute to the development of student success strategies, resources, and best practices.
• Stay current on online education trends, coaching methodologies, and student support innovations.
• Provide quarterly reports on online student retention.
• Participate and make recommendations on retention initiatives to Student Success and Retention Manager.

Key Competencies

• Empathy and active listening — able to understand student challenges and respond with support and clarity.
• Problem-solving — resourceful in helping students navigate academic and personal barriers.
• Motivational communication — skilled at…