Learning Lab Manager

Job Overview

Ombudsman Educational Services
, a growing, dynamic organization with a social mission to offer hope, is seeking a Learning Lab Manager to join our award‑winning Alternative Education team for the  School Year. The role focuses on supporting high school students within the CTE Medical Program, fostering a safe learning environment, and guiding academic and behavioral growth.

3624 West Bell Rd Ste 4‑6, Glendale, AZ 85308, USA

Starting Salary: $32,000 – $46,000 per year based on experience and proposition plan payout eligibility.

• Overall management and success of high school students within the CTE Medical Program.
• Maintain a safe, organized, and efficient lab environment that supports student learning and technology use.
• Create a welcoming, inclusive atmosphere where students feel safe, respected, and motivated.
• Instruct and independently monitor students in their use of academic platforms and medical tools to ensure accurate completion of assignments.
• Diagnose, prescribe, treat, and evaluate student behavior and academic engagement on an individualized basis to promote continuous improvement.
• Encourage and track student progress within established timelines, offering guidance and positive reinforcement.
• Maintain accurate, up‑to‑date records of student progress, including credit recovery, attendance, and Individual Student Plan (ISP) metrics.
• Update required documentation in compliance with Ombudsman protocols, local district policies, and education regulations.
• Prepare detailed, timely reports on student academic achievement, lab participation, and daily activities for school records or stakeholder review.
• Manage student behavior in alignment with Ombudsman’s behavioral philosophy, setting clear expectations and applying consistent disciplinary measures.
• Assign academic courses within online learning platforms based on individual student needs, credit requirements, and graduation goals.
• Support and advise students with academic challenges, offering individualized assistance and resources.
• Participate actively in center‑wide meetings, conferences, and collaborative planning sessions.
• Communicate regularly and effectively with students, families, supervisors, and colleagues regarding performance, behavior, and support strategies.
• Participate in assurance and accreditation efforts to meet or exceed performance benchmarks and quality standards.
• Engage in required professional development activities at the school and district level.
• Respond thoughtfully and professionally to feedback as part of personal and team growth.
• Collaborate with staff to foster a cohesive, student‑centered learning environment.
• Perform other duties as assigned to support academic, behavioral, and operational success.

• High School Diploma or equivalent with passage of a basic skills test.
• Associate’s degree or higher in a related field of study preferred.
• Hold or be able to obtain a valid AZ state fingerprint card.
• Graduate of an Ombudsman Educational Services program highly preferred.
• Prior experience within a national health career association (NHA) or other CTE medical program.
• Prior experience working with at‑risk youth, preferably in an alternative, special education, or behavioral health setting.
• Prior experience and/or knowledge in alternative educational services for students with diverse needs.
• Proficiency in motivating students and conducting critical conversations to move them toward realistic goals.
• Ability to present information and respond to questions from staff, students, parents, and the public.
• Strong motivational skills and flexibility to adapt to changing priorities and initiatives.
• Highly skilled in mentoring, coaching, administrative support, and/or technical support functions.
• Advanced oral and written communication, instruction, curriculum development, conflict resolution, multitasking, problem‑solving, and decision‑making ability.
• Well‑versed in relevant technology, including computers, Microsoft Office Suite, instructional programs, database entry, and basic office equipment.
• Ability to obtain required licenses and certifications (e.g., Crisis Prevention Instrument).