Student Success Support Specialist Job Tempe area,Arizona USA,Education / Teaching

Job Profile:

Student Support Specialist 1

Job Family:

Student Support Services

Time Type:

Full time

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Salary Range: $42,400 - $50,000 per year; DOE

ASU's Mary Lou Fulton College for Teaching and Learning Innovation (MLFC) is seeking an innovative, forward-thinking, and student-centered individual for the role of Student Support Specialist. MLFC Office of Academic and Career Success is responsible for providing exemplary academic advising and support to students in our graduate and undergraduate programs. Our team approach focuses on personalized engagement to deliver exceptional service and support for every learner we serve.

The Student Support Specialist is responsible for providing excellent service, administrative and operational support for advising, student engagement, and front desk services.

This position is based at the Tempe campus. Travel to other campuses may be required on occasion.

Essential Duties:

Provide oversight and support of the Tempe campus front desk, including office opening and closing procedures, answering of phones and greeting of guests, scheduling of appointments and meetings, maintaining a clean and welcoming lobby area, etc.
Supervise student workers in the provision of front desk and administrative activities, including reception, answering phones, directing guests, appointment scheduling and projects
Monitor and provide timely responses to Salesforce inquiries
Provide general administrative support to the advising and student success teams, including triaging of inbound student requests, running reports, conducting outreach, and data entry
Responds to student questions and concerns; ensures students are connected with appropriate advising, success coaches, or other college or university resource for assistance
Assists with planning and scheduling of student engagement and/or other events as directed
Create marketing plans and materials for events
Coordinate and collaborate with West front desks to ensure coverage, staffing and resource needs are met
Navigates complex environments with evolving priorities and communication plans, establishes and maintains effective professional working relationships

Desired

Qualifications:

Experience providing administrative and/or programmatic support in higher education strongly preferred
Experience and working in team-based environments, and the ability to apply the principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes
Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and other interested parties
Experience working effectively in an environment subject to quickly changing priorities, and adapt to utilize new technology, practices, policies and methods
Experience with programs like Canva and Instagram and ASU brand guidelines for social media
Experience with Calendly, Salesforce, People Soft, and Microsoft Office
Experience in providing thorough and complete attention to detail, following multi-stepped processes, and maintaining accurate records
Evidence of effective communication with a wide variety of university constituents, including students, staff, faculty, and college/university administrators

Working Environment:

Activities are performed in an environmentally controlled office setting and involve extended periods of sitting, keyboarding, and use of a computer mouse
Position may require travel between campus locations or buildings for meetings or job-related tasks
Regular activities require the ability to manage and adjust to changing priorities, including handling time-sensitive tasks and resolving conflicts
Demonstrated effective communication skills
MLFC supports flexible work options for certain positions, such as alternate work schedules and hybrid remote arrangements, subject to approvals per ASU policy

Department Statement:

ASU's Mary Lou Fulton College for Teaching and Learning Innovation creates knowledge, mobilizes people, and takes action to improve education. Nationally recognized as a leader in teacher preparation, leadership development and scholarly research, Mary Lou Fulton College for Teaching and Learning Innovation prepares over 8,000 educators annually. MLFC faculty create knowledge by drawing from a wide range of academic disciplines to gain insight into important questions about the process of learning, the practice of teaching and the effects of education policy.

MLFC mobilizes people through bachelor's, master's and doctoral degree programs, through non-degree professional development programs and through socially embedded, multilateral community engagement. MLFC takes action by bringing people and ideas together to increase the capabilities of individual…