Academic Advisor - Student Success & Retention

Academic Advisor – Student Success & Retention

Pinnacle Charter Schools – Tempe, Arizona (On-site)

MGRM Pinnacle operates Pinnacle Charter Schools, a Cognia-accredited network of public charter schools serving students across Arizona. Established in 1995, we have supported students for more than 30 years through flexible, student-centered educational options. Our students complete their coursework through a technology-supported instructional model, supported by school staff who help students remain engaged, make consistent academic progress, and successfully navigate their path toward graduation.

We are seeking a proactive, organized, and student-centered Academic Advisor – Student Success & Retention to manage an assigned caseload of students and provide consistent advising, academic planning, progress monitoring, intervention, and support throughout each student's enrollment. This is a hands-on role requiring strong relationship-building, follow-through, and accountability. You will get to know your students, understand their goals and barriers, monitor their academic progress, intervene when they begin falling behind or disengaging, and help them maintain a clear path toward graduation.

• Maintain ownership of an assigned caseload of students and serve as a consistent point of contact throughout their academic program.
• Conduct individual advising sessions to understand student goals, progress, challenges, and barriers, developing individualized action plans when additional support is needed.
• Maintain regular contact with assigned students and provide proactive guidance rather than waiting for students to request assistance.
• Coordinate with families, teachers, site staff, attendance personnel, and other departments to address student needs.
• Maintain consistent and professional communication with students and families through phone, email, text, virtual meetings, and other approved communication methods.

• Monitor ETPG, course activity, completion, and other indicators to identify students who are falling behind, becoming inactive, or moving off their expected academic trajectory.
• Conduct timely, tiered interventions based on the severity and persistence of identified concerns.
• Collaborate with teachers, site personnel, attendance staff, and other departments to address barriers, escalating chronic or unresolved cases within required timelines.

• Conduct direct interventions with students and families considering withdrawal, identify underlying concerns, and determine whether appropriate school-based solutions can support continued enrollment.
• Conduct outreach to inactive or disengaged students and work to restore participation and academic progress.
• Support school wide retention and re-engagement initiatives, including appropriate student and family events, orientations, conferences, and outreach activities.

• Review verified academic records and maintain an individualized graduation plan for assigned students.
• Help students understand graduation requirements, remaining credits, course sequencing, and their anticipated path toward graduation while monitoring credit completion and graduation trajectory.
• Identify students falling off their graduation plan and coordinate appropriate interventions with academic, records, and other relevant personnel.
• Support graduation-readiness reviews and ensure students approaching completion understand remaining requirements and next steps.

• Complete course assignments for new and continuing students based on verified academic records, graduation requirements, and established academic plans.
• Coordinate with appropriate academic and records personnel when transcript information, credits, prerequisites, or other academic information requires clarification.
• Manage yearlong course assignments and make appropriate assignment adjustments based on academic records, student progress, and graduation planning.

• Maintain accurate and timely documentation of advising sessions,…