Assistant House Manager

Arts Programming Assistant 1 Non-Exempt

Provides administrative support for basic arts programming activities, such as scheduling events and coordinating with artists and volunteers.

ASU Gammage is seeking part-time employees to work in the front of house during events. This position monitors and oversees the front of house activities during performances at ASU Gammage and other venues on campus, including handling patron complaints, writing incident reports and supervising the floor managers all while contributing to the welcoming environment in our venues. ASU Gammage accommodates up to 3,000 patrons a night.

The ideal team members will have worked on the house staff in some capacity in the past and are familiar with our operations. Bilingual candidates are encouraged to apply.

Position Salary Range: $20.75 per hour

Primary Duties:

• Monitor the work of ushers/ticket takes
• Answer inquiries of patrons and Floor Managers
• Collect tickets from patrons and ensure tickets are valid
• Ensure prohibited items, such as containers of alcohol, are not brought into the venue
• Monitor activities at Command, including answering telephones, greeting artists and visitors
• Direct patrons to seating locations
• Respond to patrons experiencing medical emergencies
• Assist with inventory of merchandise during rental events as needed
• May work other venues

Desired

Qualifications:

• Experience in: working at ASU Gammage in the front of house; providing customer service to a diverse population, including conflict resolution with respect; communicating verbally to large groups
• Demonstrated knowledge of the performing arts
• Evidence of effective verbal and written communication skills

Essential Functions:

• Utilizes computer software applications such as MS Outlook, Word and Excel.
• Answers multiline telephone.
• Climb stairs; walk through the seating areas and stand/bend/stoop for long periods of time.
• Assist/direct patrons to exits in an emergency evacuation situation.
• Detect prohibited items being brought into the building.
• Greet patrons and scan tickets at entrances.

Working Environment:

• Requires standing and walking for extended periods, including walking through seating areas and climbing stairs.
• May require bending, stooping, lifting, pushing, or pulling up to 45 pounds.
• Environment may include large crowds, noise, dim lighting, and fast-paced activity during events.
• Requires use of computers, multiline telephones, ticket scanning equipment, and standard office software.
• Schedule may include evenings, weekends, holidays, and work at other venues as needed.

ASU Cultural Affairs is comprised of three units - ASU Gammage, ASU 365 Community Union and ASU Kerr. Through the mission of Connecting Communities™, ASU Cultural Affairs makes an impact across the Valley of the Sun through the arts, entertainment, education and events.

ASU Gammage has been a top cultural destination in the Valley for more than 50 years. The Frank Lloyd Wright designed performing arts center located on the Tempe campus of Arizona State University is one of the largest university-based presenters of performing arts in the world and top touring market for Broadway. Home to the Desert Financial Broadway Across America - Arizona and Beyond series, the mission of Connecting Communities™ goes beyond the stage and programs and impacts the community through shared experiences in the arts.

ASU Cultural Affairs is committed to providing a welcoming, equitable and respectful environment for all in order to realize our mission of Connecting Communities™ through the arts, entertainment, education and events. Our core values serve as a guide for daring engagement, respectful dialogue and cross-collaboration. Learn more about our commitment and values.

Location:

Campus:
Tempe

Funding:
No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required…