Collector III

Do you like knowing what tomorrow will bring? And the day after? And the day after that? Same, us too! At Tru West, we offer steady work schedules that makes it easy for you to plan (work) life around.

Self-care is important. So why not get paid for it? Tru West offers paid time off and we also observe all Federal Holidays which gives you 11 more days a year to spend on YOU or hanging out with family, friends or furbabies (bonus)!

Benefits? We’ve got you covered! We offer first day medical, dental, vision and 401(k). We’ll even help you save for retirement by matching your 401(k) contributions. Don’t even know what a 401(k) is? That’s okay, we’ll show you the ropes and you’ll learn a ton about finances, loans, accounts and planning for your future. We want you to know all about our products and services so you can help our members.

Pay range from $27.04/hr.

- $30.05, depending upon experience.

If you’re into Collections and love working with members and looking for a place to call home, you’ve found it. What are you waiting for? Apply now!

• Providing spontaneous service excellence to members, employees and business associates; demonstrate values shown on Tru West’s Vision, Mission, Values card.
• Be responsible for collection follow‑up on delinquent accounts, including locating members whose addresses are unknown.
• Possess thorough knowledge of the legal aspects of collection and working knowledge of bankruptcy; be able to work with more difficult members.
• Be knowledgeable about the credit union’s products and services to identify cross‑selling opportunities that benefit the member.
• Have a high school diploma or equivalent.

High School diploma or GED.

Must have 2 years or more of collection experience that includes the use of an On‑line Collection system and experience working on a predictive dialer.

Good oral and written communication skills, strong interpersonal skills, strong organizational skills, ability to prioritize workload, work independently, flexible hours, intermediate computer skills including Microsoft Word and Excel.

• Sound collection follow‑up on delinquent accounts. All delinquent loans in the collection work queue should be worked by phone each day.
• Provide detailed documentation on the collection system to explain the action taken or the promise made.
• Follow credit union policies for compliance with all laws and regulations, specifically, but not limited to, the Bank Secrecy Act, Security Policies and Confidentiality Policies.

• Analyze loans to determine when repossession of collateral is necessary and make a proper recommendation.
• Determine when legal action is necessary to protect the assets of the credit union and recommend what legal action is necessary to the Collections Manager.
• Utilize all legal means to locate members who have moved and left no forwarding address.
• Assist branch and department staff when they call on a member with a collection flag or memo.
• Review revolving lines of credit and recommend cancellation when appropriate.
• Assist with the training of less experienced collectors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.