Director Global Payment Operations

At GoDaddy, the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

GoDaddy is searching for an exceptional Director of Global Payment Operations to joinour Global Payments and Transaction Risk team. This is your opportunity to shape how millions of customers worldwide interact with our payment systems.

• Leading the teams responsible for running working relationships with all of GoDaddy’s payment processors, ensuring identification of performance issues, and drive swift resolutions
• Own key payment metrics and deriving actionable optimizations with the goal of improving the customer experience, payments performance, and ensuring cost efficiency
• Build and nurture relationships with payment providers, card schemes, financial institutions, regulatory advocacy groups and internal collaborators to identify and help drive consumer payment optimization and expansion initiatives
• Envision and implement GoDaddy’s payment acceptance and payout strategies, by driving and leading projects, ensuring testing and defining success measures
• Drive and lead projects and bridge internal teams and external partners to launch innovative payment solutions, undertaking testing and defining success measures which continuously optimize our payment experience

• 5 + years’ experience in global payments and 1+ year in Chargeback/Fraud detection in a global eCommerce organization
• 6 + years’ experience as a people manager of payments operations teams
• Broad and positive relationships within the payment community. Experience influencing processors, acquiring banks, card brands, issuers to grow external business relationships and internal cross organization teamwork
• Deep technical knowledge, highly analytical with a problem-solving mentality and able to make data driven decisions autonomously. Excellent business/financial analysis skills with the ability to translate found opportunities into a strategic plan
• Expert-level industry knowledge of global CNP payment processing and recurring billing with validated experience supporting both cards and APMs. Experience leading payment processing in challenging regulatory markets such as India, Europe, and LATAM
• Exceptional collaboration, communication and project management skills with track record of leading projects end to end on time, measuring and delivering results and communicating outcomes

• Bachelor’s Degree in Engineering, Accounting, Finance, Business Management or related field preferred