Credit Card Dispute Associate

Job Description

Insight Global is hiring Credit Card Dispute Associates for our client, who is a global crypto and Web3 platform. In this role, you will handle dispute cases end‑to‑end, support cardholders via phone and email, and ensure all work is completed accurately, on time, and in compliance with regulatory guidelines. The ideal candidate will be available to work from 7 am - 4 pm on site in their Tempe office.

The responsibilities for this role include, but are not limited to:

• Process credit card fraud and non‑fraud disputes from intake through final resolution
• Collect and review documentation, assign accurate dispute reason codes, and issue provisional credits when applicable
• Ensure all disputes are completed within required regulatory timelines
• Communicate clearly with cardholders via phone and email to explain dispute processes, answer questions, and resolve issues
• Escalate complex cases as needed for additional review
• Maintain accurate electronic records, case notes, and documentation related to disputes and chargebacks
• Manage multiple systems and queues while prioritizing time‑sensitive work

The hourly pay for this position is $30/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• High School Diploma, GED, or equivalent required.
• Minimum 3 years of customer/client service experience, in a contact center or financial services environment.
• 3-4+ years of experience in the banking or financial industry.
• Disputes Experience
• Zendesk Experience Preferred